• Marcus Hotels
  • Sep 12, 2023
Full time

Job Description

Do you enjoy putting a smile on people's faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together to make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day.

  • Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up. Ensure even distribution of tables for each server.
  • Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
  • Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
  • Assists wait staff as needed.
  • Assist with all to-go orders.
  • Participate in setting up of dining room and buffets.
  • Answer phones and maintain voicemail.
  • Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
  • Ability to remember, recite, and promote a variety of menu items.
  • Relay important reservation requests to servers.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • No prior experience required. Prior hospitality experience preferred.
  • Ability to multi-task and self-motivate during slow periods.
  • Ability to work POS system.
  • Maintain a clean environment and ensure area is always organized.
At the Hilton Minneapolis/Bloomington, we offer the following great benefits:
  • Competitive wages
  • Free employee meal
  • Room discounts for Hilton properties and Marcus Hotels & Resorts properties
  • Movie Theater ticket discounts
  • Employee referral bonus program
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.