Job Description Summary
Supervise the food and beverage outlets to ensure the achievement of established food and beverage and banquets quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Job Description
- Manage the activities of staff, ensure proper coverage, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert Food and Beverage Manager of potentially serious issues.
- Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required.
- Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage.
- Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
- Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.
- Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions. May participate in menu design and concepts with Food and Beverage Manager.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services.
- Interact with outside contacts:
- Guests - to ensure their total satisfaction
- Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies - regarding safety and compliance matters
- Other contacts as needed (professional organizations, community groups, local media)
- May serve as Manager on Duty or assist with other duties as assigned.
Qualifications and Requirements:
Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree in Hotel Management, culinary arts, or related field preferred. Must speak fluent English.
This job requires ability to perform the following:
- Moving about the facilities
- Carrying or lifting items weighing up to 50 pounds
- Handling food, objects, products, and utensils
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- May be required to work nights, weekends, and/or holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
