Pre-Ski School Supervisor

  • Alterra Mountain Company
  • Snowshoe, West Virginia
  • Sep 10, 2023
Full time Office and Administrative Support

Job Description

Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:
  • Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
  • 401(k) plan (Available to any employee over the age of 18)
  • 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
  • 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
  • 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
  • Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.


Our organizational values describe our shared beliefs what's important to us as an organization; how we want to treat each other and our guests.

Integrity Performance Environment Fun Collaboration


Supervises the Pre-Ski School's daily operations for children 2-4 years old; Maintaining at all times the highest level of child-centric experience for our guests while supporting staff in doing the same. Ability to flex into Kid's Night Out & other children's specialty programming as needed.

Number of positions that report directly to this position: 3-8

Titles of positions that report directly to this position: Pre-Ski Coordinator

  • Program Development: Responsible for developing lesson plans
  • Working with the Food & Beverage Division to order daily lunches
  • Serves food/drink for lunches and breaks
  • Ensuring adequate supplies are available
  • Holds staff meetings activities, special needs, assign responsibilities, etc.
  • Staff Supervision: Responsible for scheduling employees too adequately cover staffing needs.
  • Responsible for training staff and ensuring a high level of professionalism is displayed by all team members
  • Responsible for recognizing good performance with rewards and incentives, and for disciplining poor performance according to company policy.
  • Guest Service: Responsible for handling any guest complaints regarding programming or staffing.
  • Record Keeping: Ensures proper collection and filing of all paperwork for registration, check-in, and checkout.
  • Accurately records in detail all incidents and keeps records organized.
  • Maintaining a Clean and Safe Environment: Responsible for ensuring that the premises are in a clean, neat, and safe condition for all activities.
  • Responsible for submitting bi-weekly facility analysis forms to Safety Services.
  • Financial Performance: Responsible for monitoring and controlling programming expenses (payroll, COGS, operating supplies, etc.) and ensuring the financial success of the program as a whole.
  • Contributes to team effort by assisting in other areas of big top on an as needed basis.
  • Accomplishing related results as needed
  • Ensures children are comfortable and happy
  • Helps with bathroom breaks & diaper changes
  • Assists children with minor accidents ex: bathroom accidents, minor scrapes and bruises
  • Makes minor adjustments or repairs to clothing
  • Helps children dress for outside weather
  • Performs housekeeping duties in pre-ski school
  • Participates and/or instructs children in games and activities
  • Organizes lunch
  • Working with the Food & Beverage Division to order daily lunches
  • Serves food/drink for lunches and breaks
  • Ensuring adequate supplies are available
  • Assists with check-in and check-out procedures
  • Helping guests fill out appropriate paperwork/waivers
  • Ensures children are adequately prepared for the day
  • Escorts children to designated activities
  • Performs basic RTP computer functions such as: checking inventory and closing open orders
  • Serves as an ambassador for the resort, being knowledgeable about resort facilities and products
  • Additional duties as assigned
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Education: High School Diploma or Equivalent

Experience: At least 18 Months Experience in a related field and at least 1 year experience working in a supervisory capacity

First Aid and CPR Certification is required

  • Understands business complexities and assumes responsibility for driving change
  • Leads employees or teams of employees to achieve goals
  • Guides employees through periods of change, even during difficult times or in the face of hard business decisions
  • Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
  • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
  • Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
  • Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
  • Demonstrates true passion for the job, the resort, and the company overall
  • Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
  • Communicates clearly and appropriately - both orally and in writing
  • Responds to questions or requests in a timely manner
  • Conducts regular one-on-one and departmental meetings to ensure a good flow of information
  • Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
  • All communication is down home and strives to improve upon a high level of guest service in a friendly manner
  • Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
  • Meets or exceeds financial goals, budgets, forecasts
  • Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
  • Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
  • Takes steps to provide epic experiences that are wild, memorable and unexpected
  • Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
  • Adjusts budgets and reforecasts as needed across the year based on changing business needs
  • Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
  • Inspires a unified team through understanding was is required for successful, cooperative and fun team success

Position may require occasional overnight or day travel. Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.

Office Environment:
  • This position may be required to work evenings, weekends and holidays.
  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

This position may be required to work evenings, weekends and holidays.
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