Carside To-Go Specialist

  • Applebee's
  • Fairfax, Virginia
  • Sep 05, 2023
Full time Other

Job Description

POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee's brand standards for timeliness, accuracy, and guest service.
  • Take to-go orders via the phone, mobile app or online
  • Delivers food and drinks to guest's car using Applebee's Carside Service
  • Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
  • Interacts verbally with all guests creating a friendly and upbeat
  • Relays orders to service bar and kitchen via point-of-sale computerized register
  • Observes guests and responds to additional
  • Anticipates guest needs
  • Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card
  • Completes all plate presentations per the to-go recipes/plate presentation
  • Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the
  • Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go
  • Completes other side work as
  • May occasionally be scheduled to serve guests in a Host/Hostess or Server
  • Assists in general Front of House maintenance functions including:
    • maintaining restrooms
    • light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
    • washing and/or wiping windows
    • sani-bucket rotation
    • setting up the expo line
    • emptying trash
    • rolling silverware
    • maintaining restaurant curb appeal
  • point-of-sale computerized register system
  • Phone
  • Soda fountain operation
  • Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers

  • Friendly and engaging demeanor
  • 18+ years old
  • Prior restaurant service experience preferred
  • Reading, writing, basic math and verbal communication skills required
  • Bi-lingual experience a plus
  • Reliable transportation required
  • High School Degree or GED preferred
  • Ability to build relationships
  • Ability to be a team player
  • Ability to follow manager instructions and guidance
  • Ability to communicate and behave professionally at all times
  • Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
  • Mobility required during the entire
  • Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
  • Transport to-go bags and beverages to car up to 15 pounds up to 30 times per
  • Must be able to speak clearly and listen attentively to guests and other

Travel: Less than 5%

WORKING CONDITIONS: Subject to wet floors and loud noises, outdoor conditions, fast-paced.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.