Job Description
JOB OVERVIEW: Under the general guidance of the General Manager of the Michael Jordan Steak House, responsible for assisting Servers, Bartenders and Host in providing efficient and courteous Food & Beverage service to all guests. RELATIONSHIPS: Reports directly to the Michael Jordan Steak House General Manager. Co-operates & communicates with other employees Interacts with guests as appropriate. DUTIES AND RESPONSIBILITIES: Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests. Maintain constant flow of communication with and to the team. Sets up tables according to standard Removes dirty dishes from tables Sorts and exchanges soiled linen. Welcomes, greets and seats all guest when needed Ability to listen and follow up to all guest requests Cleans and replenishes guest supplies. Restocks stations throughout the day as needed Prepares bread station in the pantry (AM) or outside (PM). Polishes glassware, chinaware, cutlery, etc. Assist with the service when possible and/or as needed. After each meal clean properly the station and floor as needed. Replenish cupboards with tablecloths, silverware, glasses etc. Restock coffee station with cups and clean it after each shift. Performs related duties and special projects as assigned. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures. Assists in maintaining the cleanliness of the restaurant in all areas. Communicates politely and display courtesy to guests. Communicates to his/her manager any difficulties, guest comment and other relevant information. Establishes and maintains effective employee working relationships. Attends and participates in daily briefings and other meetings as scheduled. Attends and participates in training sessions as scheduled. Implements the hotel and department regulations, policies and procedures including but not limited to: a. House Rules and Regulation b. Health and Safety c. Grooming d. Quality e. Service f. Hygiene and Cleanliness Perform other duties, tasks and special projects as assigned. QUALIFICATIONS: Essential: Must be able to speak and understand English High School diploma or equivalent Food Hygiene awareness and at least basic training. Ability to communicate in English with guests. Ability to compute basic mathematical calculations. Ability to provide legible written communication. Desirable: Food Hygiene certificate. First aid awareness. Possess a friendly, upbeat & outgoing personality. Essential Skills: Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize, organize and follow through. Ability to be a clear thinker remains calm and resolves problems using Sound judgment. Ability to work under pressure Ability to work an 8-hr shift in all types of conditions pertinent to the job. Ability to work with all products and equipment prescribed. Ability to comprehend instructions Ability to work cohesively with co-workers as part of a team. Ability & willingness to perform job tasks according to established standards. Must be flexible and able to work nights, weekends, and/or holidays as required. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Please remember to attach a resume to your application. Otherwise, we do not have enough information to consider you for this position.
