The General Manager (GM) manages and coordinates various functions of the Q-Lodge Hotel/Patient Housing to achieve a profitable operation and provide high-quality services for guests. Located in Bethel, AK, this is a 109-room facility with a full-service restaurant and a 200-seat dining room. The GM will oversee all aspects of the hotel operations including guest relations, front desk, housekeeping, maintenance, food service, finances, team building, and staff development. The GM must possess effective communication skills, both verbal and written, and demonstrate outstanding leadership. The GM must be able to delegate responsibilities, organize complex projects, and establish priorities.
The Lodge is slated for opening early 2024. This position will immediately begin work with NMS Director of Operations and Client Leadership in planning, development, FF&E decisions, writing policy and implementing transition and opening procedures. Location of work will vary between home, Anchorage and Bethel until transition.
This position will physically be located in Bethel, AK. The successfully hired candidate will live in, or be willing to relocate, to Bethel, AK. Client provided manager housing is provided. Willing to discuss options.
Essential Duties and Responsibilities
Ensures all activities contribute to providing the highest quality of service to the client, staff, and customers.
Manages all aspects of day-to-day operations, planning, and budgeting for property with an emphasis on guest service.
Maintain visibility in property management operations. Schedule regular meetings with department heads to cast vision, review progress, coach, and train, etc.
Influence positive guest relations. Develop programs and procedures that anticipate guest's needs. Set up systems for expeditious handling guest requests.
Work with Restaurant Manager to forecast, plan, and manage all food and beverage orders, staff, and finance.
Ensure that all human resources related responsibilities (i.e., employee reviews, employee counseling and other HR documentation etc.) are documented and completed in a timely manner.
Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average satisfaction score and remedy guest service deficiencies.
Be accountable for responsibilities of department heads in their absence.
Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits practicing consultative supervision and observing ethical business practices.
Extend community influence by participating and networking with local and public authorities.
Coordinate implementation of service strategies at the hotel level.
Solicits repeat business from existing clients, investigates lost or turndown business.
Supports development of new business by creatively, resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making joint sales calls and active participation with community organizations.
Gathers and understands competitive hotel market conditions and communicates this information to other managers.
Daily walks through the property to make sure all operations comply with applicable standards.
Ensure safety practices, procedures, proper emergency, and security procedures remain up-to-date and in effect.
Ensures that the responsibilities, authorities, and accountability of all assigned employees are defined.
Coordinate/planning of Department Heads and Assistant Managers with regard to timetables, work schedules, employment of employees within the different services; solving of bottle necks.
Other duties that are pertinent to the department or unit's success also may be assigned.
High School Diploma or GED equivalent.
Must possess at least ten (10) years of progressive general manager hotel experience supporting a facility of, at least, 75-rooms or more.
At least 5 of the 10 years of experience must be managing a hotel with a full-service restaurant.
Proficient computer aptitude with various computer software programs (Microsoft Office, hotel & restaurant management software, email, and videoconferencing applications).
A valid driver's license with a clean driving record for the past three (3) years to qualify for the NMS vehicle insurance policy.
Experience with the start-up, implementation, or opening of hotels and/or related facilities.
Four-year college degree in a field immediately compatible with general hotel operations.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor (Occasional exposure to harsh weather conditions); requires work to be done both inside and outside.
Noise level: Moderate to Loud
Description of environment: Industrial Hotel setting in a remote Alaska Village.
Physical requirements: Employee is required to occasionally lift and/or move up to 25-50lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
Travel: Yes, up to 25%.
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.
The candidate will be a positive example for staff and subordinates.
Organization: Food and Facilities Management
Primary Location: US-AK-Bethel
Other Locations: US-TX-Dallas, US-WA-Seattle, US-AK-Anchorage, US-IL-Chicago, US-WY-Cheyenne
NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.