Hospitality Maintenance Technician

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Hospitality Maintenance Technician
Job Class: Non-Exempt  
Uses Time & Attendance: Yes
Location:  Raton, New Mexico
Division:  Ted Turner Reserves
Home Department:  722
FLSA Status:  Non-Exempt
Pay Type:  Hourly             
Position Type: Full Time Term / Benefits Eligible
Housing Provided: Yes

TED TURNER RESERVES SUMMARY
Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.   These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres, making it the largest Ted Turner Reserves vacation property.  With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more.  Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Hospitality Maintenance Technician will focus on ensuring that every guest space at Vermejo Park Reserve Headquarters is in a condition that creates the ultimate guest experience with superior product and guest service. Vermejo’s Maintenance Division is responsible for the upkeep, maintenance and operations for buildings and infrastructure across 560,000 acres.

The Hospitality Maintenance Technician is part of the Maintenance Division.   In this role, the primary focus is on guest facilities at Headquarters.  This position will be responsible for a variety of tasks that includes carpentry, plumbing, electrical, vehicle maintenance, landscaping, water system testing and operation.

As a Hospitality Maintenance Technician, the primary responsibilities will include, but are not limited to the following:

• Accept guidance, instruction, direction, and training from the Lead Hospitality Maintenance Technician and Hospitality Management.
• At the beginning and end of every shift, and throughout the shift, the Hospitality Maintenance Technician will communicate with the Rooms Department Manager, Front Desk Supervisor and agents for any guest issues that need to be addressed.
• Conduct daily and frequent walk-throughs of HQ grounds and guest buildings to identify and correct deficiencies or problems before they are observed or experienced by a guest.
• Constantly monitor and respond to the work order system and will address any immediate hospitality needs and accept verbal instructions or directives from the Lead Hospitality Maintenance Technician and Maintenance and Hospitality Management.
• Communicate with guests in ways that are consistent with superior service standards.
• Operate and maintain basic maintenance equipment, including power tools and some heavy equipment. Assist with grounds-keeping operations.
• The Hospitality Maintenance Technician will be required to work a 5-day week that will include Saturdays and Sundays and may be required to work flexible shifts.
• Participate in a 24-hour “On-Call” rotating schedule.  Due to the focus on guest services associated with this position, additional “on-call” responsibilities will be expected.
• The Hospitality Maintenance Technician will participate and assist with other duties within the Maintenance Department as well as other departments on the Reserve, as assigned.

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

• Possess flexibility to handle frequent changes, delays, or unexpected events.
• Demonstrate excellent problem-solving skills, able to work alone or with a team, and takes initiative when appropriate.
• Must be able to communicate effectively with team members and management.
• Must be willing to take direction from Management.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Speaks about others in and out of department in a positive light.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful employee will always conduct themselves in a professional manner in and out of the work setting.
• Must be presentable and professional with good hygiene and appropriate attire.

ACCOMMODATIONS 
Position may require applicant to live on Vermejo headquarters approximately 40 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.

Vermejo Park Reserve offers single- and double-bedroom dorm room style company housing (subject to availability) and 3 meal per day served in the Employee Dining Room.

Employee may be subject to sharing a room with one other employee depending on the availability of a single dorm room.

EDUCATION AND/OR EXPERIENCE
A high school diploma or equivalent is required.  Experience with Microsoft Office is highly preferred.

LANGUAGE SKILLS 
The employee must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The employee must be able to write routine reports and correspondence.

CERTIFICATES, LICENSES, REGISTRATIONS
This position requires the operation of vehicles.  The employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company and Vermejo policies and procedures, which are included in the Company’s Employee Handbook and the Vermejo Addendum.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
• The candidate may be subject to undergo pre-employment drug test, (after offer is given but before applicant has commenced work). Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace. Smoking is not allowed on the Reserve property, to include but is not limited to, Reserve housing, Reserve vehicles, Reserve offices or on Reserve machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk and hear. The employee must frequently lift and/ move 50 pounds or more.  The position requires being on feet and moving 6 or more hours per shift.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions; work near moving mechanical parts; outdoor weather conditions; extreme cold; extreme heat.  

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.