Employer: Turner Enterprises Management, LLC
Supervisory Position: No
Job Title: Guest Service Agent / Night Auditor
Uses Time & Attendance: Yes
Job Class: Guest Service Agent Non-Exempt
Location: Truth or Consequences, New Mexico
Division: Ted Turner Reserves
Home Department: 000813
FLSA Status: Non-Exempt
Pay Type: Hourly
Position Type: Full Time / Benefits Eligible
Housing Provided: No
TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.
Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Lodge and Spa was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Lodge is infused with rustic charm and unique Southwestern décor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107° F, provide pure geothermal water, rich in beneficial minerals, to our spa’s multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Lodge and Spa also serves as the launching point for Ted Turner Expeditions’ Day tours, an exclusive ecotourism guide service on owner Ted Turner’s nearby Ladder and Armendaris Ranches—a combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande Lodge and Spa offers New Mexico travel at its finest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Guest Service Agent / Night Auditor should be outgoing and friendly with a gregarious personality and natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us and be able to fulfill their needs in a timely manner. The ideal Guest Service Agent will ensure that each guest’s stay exceeds their expectations from arrival to departure.
As a Guest Service Agent / Night Auditor, job duties include, but are not limited to the following:
This job does not have supervisory responsibilities.
COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:
The employee must have neat and clean personal appearance.
The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal. Bilingualism in Spanish is helpful but is not required.
EDUCATION AND/OR EXPERIENCE
No education and/or experience is required. However, experience working in a luxury hotel/resort setting is highly preferred.
CERTIFICATES / LICENSES
If position requires operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, bend, shake, pour, carry, kneel, crouch, or crawl and talk and hear. The employee must have the ability to lift and/ move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work long hours, and the employee may be exposed to wet and/or humid conditions, fumes, or airborne particles. The employee may be exposed to moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.
*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, and to apply online, visit www.tedturner.com.