Room Attendant

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Room Attendant           
Uses Time & Attendance: Yes
Job Class:  Room Attendant – Hospitality Non-Exempt
Location:  Truth or Consequences, New Mexico
Division:  Sierra Grande Lodge & Spa
Home Department:  Rooms - Housekeeping
FLSA Status:  Non-Exempt
Pay Type: Hourly
Position Type: Part Time / Non-Benefits Eligible
Housing Provided: No

TED TURNER RESERVES SUMMARY

Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris, Vermejo and Sierra Grande Retreat in New Mexico.   These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY

Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Lodge and Spa was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Lodge is infused with rustic charm and unique Southwestern décor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107° F, provide pure geothermal water, rich in beneficial minerals, to our spa’s multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Lodge and Spa also serves as the launching point for Ted Turner Expeditions’ Day tours, an exclusive ecotourism guide service on owner Ted Turner’s nearby Ladder and Armendaris Ranches—a combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande Lodge and Spa offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a Room Attendant, the job duties include, but are not limited to the following:

• Responsible for the cleanliness and presentation of guest lodging and public areas.
• Respond to individual guests’ needs.
• Guest liaison as required.
• Ensure guest service is at the highest possible level.
• Responsible for cleaning and folding rooms linen.
• Coordinate the timely return of all guests lost and found items to the front desk.
• Coordinate with Front Office regarding guest room status.
• Maintain knowledge of arrivals / departures and stay-overs for each day.
• Stay up to date on most efficient eco-friendly cleaning supplies.
• Maintain knowledge of handling hazardous materials.
• Report maintenance issues.
• Inform Management of any guest issues.
• Maintain a safe environment for both staff and guests.
• Coordinate annual deep cleaning of guest facilities.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS

To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful candidate will always conduct themselves in a professional manner in and out of the work setting.

LANGUAGE SKILLS

The employee must possess excellent communication skills, written, via phone, and in person.  The employee must be fluent in English, both written and verbal.  Bilingualism in Spanish is helpful but is not required.

EDUCATION AND/OR EXPERIENCE

This is an entry level position.  No education and / or experience is required.  However, experience working in a luxury hotel/resort setting is highly preferred.

CERTIFICATES / LICENSES

If position requires operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company policies and procedures which are included in the Turner Enterprises, Inc. Employee Handbook.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.  
• The candidate will be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work).  Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace.  
• The employee will be required to sign a confidentiality agreement.  
• The employee must have neat and clean personal appearance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee may need to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work long hours, exposed to wet and/or humid conditions, fumes, or airborne particles. The employee may be exposed to toxic or caustic chemicals. The employee is occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.  

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.