ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
- Serves as a role model for QSC standards and CKE Core Cultural Values: being Service Oriented, Action-Oriented, Accountable, and People-Focused, with an Entrepreneurial Spirit.
- Provides an independent and factual assessment of operational conditions to ensure that CKE Restaurants standards are maintained, and all policies, procedures and practices are in place and executed to standard.
- Conducts unbiased operations assessments in restaurant and provides necessary coaching and training to ensure deficiencies are corrected.
- Validates full integration of new standards and processes.
- Provides appropriate training to the restaurant teams including ops assessments and LTO execution.
- Provides updates to key stakeholders (e.g. Franchise Business Consultant, Franchise/Field Operation Directors, Quality Assurance, Legal) regarding franchise compliance issues.
- Provides written communication and reporting that includes documentation of any practices that fall outside the Brand guidelines; develops course-correction roadmap and process improvement timeline/initiates additional support required to realign franchisees with brand standards.
- Recognizes and rewards excellent performance.
POSITION QUALIFICATIONS/CORE COMPETENCIES
- 2 years' recent CKE Restaurant's experience as a successful General Manager or a minimum of 2 years' recent experience in franchise operations for a Quick Service Restaurant brand
- Strong analytical and organizational skills with the ability to identify and implement process improvement strategies with positive business results
- Must have strong work ethics, integrity, and a high level of confidentiality to ensure proper handling of sensitive information
- Ability to manage schedule and time appropriately despite frequently changing business conditions and demands
- Ability to communicate across all levels of the organization
- Ability to be flexible and based on business needs
- Ability to use computer-based tools, including MS Office Suite, for assessments
WORK ENVIRONMENT
- Home office based with heavy field travel
- Restaurant environments - front of house and back of house
- High volume of activity in a deadline driven environment
PHYSICAL DEMANDS
- Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
- Ability to travel (approx. 75%+)
- Ability to work weekends as necessary
THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.
