Activities Guide

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Activities Guide
Job Class: Activities Guide Non-Exempt  
Uses Time & Attendance: Yes
Location:  Truth or Consequences, New Mexico
Division:  Ted Turner Reserves
Home Department:  811
FLSA Status:  Non-Exempt
Pay Type:  Hourly             
Position Type: Part Time / Non-Benefits Eligible
Housing Provided: No

TED TURNER RESERVES SUMMARY
Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.   These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Retreat was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Retreat is infused with rustic charm and unique Southwestern décor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107° F, provide pure geothermal water, rich in beneficial minerals, to our spa’s multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Retreat also serves as the launching point for Ted Turner Expeditions’ Day tours, an exclusive ecotourism guide service on owner Ted Turner’s nearby Ladder and Armendaris Ranches—a combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande Retreat offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES
As an Activities Guide, the job responsibilities include, but are not limited to the following:

• Guide guests on offsite Reserve activities, including but not limited to hiking, mountain biking, archery, history, and wildlife tours.
• Assist Turner Endangered Species Fund, New Mexico Fish and Wildlife services in reference to all endangered species projects on property.
• Train throughout the season to guide guests on activities related to wildlife, history, geology, and environmental projects that pertain to TTR's southern New Mexico properties.
• Ensure that guest service vehicles, UTVs, radios, tools and other equipment are always impeccably clean and well maintained.
• Report vehicle and equipment maintenance issues at time of occurrence to the Maintenance department.
• Transport UTVs and other equipment between Sierra Grande Retreat, Armendaris Reserve and Ladder Reserve.
• Communicate guest feedback to the appropriate department.
• Eagerly support and proactively look for ways to help other departments.
• Adhere to the quality standards and presentation techniques that have been established for Ted Turner Reserves staff.
• Ensure the highest standards of first aid, safety, sanitation, and personal hygiene are met.
• Ensure compliance with NM laws.
• All other duties as assigned. 

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful employee will always conduct themselves in a professional manner in and out of the work setting.

EDUCATION AND/OR EXPERIENCE
3+ years’ experience in guiding is preferred, but not required. Additional experience or degrees relating to Wildlife Sciences, Biology, Geology, or History/Archaeology is highly preferred, but not required.

LANGUAGE SKILLS 
This position requires good verbal communication skills, and the employee must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals.  Fluency in English is required.  Bilingualism in Spanish is helpful but is not required.

CERTIFICATES, LICENSES, REGISTRATIONS
If position requires the operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company policies and procedures which are included in the Turner Enterprises, Inc. Employee Handbook.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.  
• The candidate will be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work).  Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace.  
• The employee will be required to sign a confidentiality agreement.  
• The employee must have neat and clean personal appearance.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee may need to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions; work near moving mechanical parts; outdoor weather conditions; extreme cold; extreme heat.  

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.