Fish Guide

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Fish Guide
Job Class: Activities Guide Non-Exempt  
Uses Time & Attendance: Yes
Location:  Raton, New Mexico
Division:  Ted Turner Reserves
Home Department:  714 - Activities
FLSA Status:  Non-Exempt
Pay Type:  Hourly             
Position Type: Full-time Term / Benefits eligible
Housing Provided: Yes

TED TURNER RESERVES SUMMARY
Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.  These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres, making it the largest Ted Turner Reserves vacation property.  With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more.  Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Fish Guide works primarily in the Fish House guiding guests on fishing trips.  This employee also guides guests on other activities offered at Vermejo including but not limited to, hiking, shooting sports, history tours, wildlife tours, and mountain biking as assigned.

As a Fish Guide, the job responsibilities will include, but are not limited to, the following:

• Greet guests and help to direct them on self-guided activities.
• Ensure that guest service vehicles and equipment are always impeccably clean and well maintained.
• Mentor, train, and cross-train Activities Attendants in guest relations, cleanliness, and professionalism.
• Train throughout the season to guide guests on activities.
• Communicate guest feedback to the appropriate department leadership.
• Seek to learn new skills and gain certifications in additional activities offered by the Reserve.
• Eagerly support and actively look for ways to help other departments.
• Adhere to the quality standards and presentation techniques that have been established for Ted Turner Reserves Guides.
• Ensure the highest standards of first aid, safety, sanitation, and personal hygiene are met.
• Ensure that all NM laws are met and obeyed.
• All other duties as assigned. 

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
• Possess a positive and outgoing personality and shares that in interactions with guests and coworkers.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful employee will always conduct themselves in a professional manner in and out of the work setting.

ACCOMMODATIONS 
Position requires applicant to live on Vermejo headquarters approximately 40 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.

Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability) and 3 meals per day served in the Employee Dining Room.

Employee may be subject to sharing a room with one other employee depending on the availability of a single dorm room.

The nearest town, Raton, NM, is located approximately 1 hour from Vermejo headquarters, and employees will need to provide or arrange for their own transportation to and from Raton for personal supplies.

EDUCATION AND/OR EXPERIENCE
No education is required.  2+ years guiding fishing trips for guests is required. Background in guiding fishing (fly and spin) is required.  Background in other targeted activities such as hiking, mountain biking, archery, and shooting sports is highly preferred. Experience working in a luxury hotel/resort setting is highly preferred.

LANGUAGE SKILLS 
The employee must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The employee must be able to write routine reports and correspondence.

CERTIFICATES, LICENSES, REGISTRATIONS
If the position requires the operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company and Vermejo policies and procedures, which are included in the Company’s Employee Handbook and the Vermejo Addendum.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
• The candidate may be subject to undergo pre-employment drug test, (after offer is given but before applicant has commenced work). Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace. Smoking is not allowed on the Reserve property, to include but is not limited to, Reserve housing, Reserve vehicles, Reserve offices or on Reserve machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk and hear. The employee must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions; work near moving mechanical parts; outdoor weather conditions; extreme cold; extreme heat.

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquiries must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.