Employer: Turner Enterprises Management, LLC
Supervisory Position: No
Job Title: Guest Service Agent
Uses Time & Attendance: Yes
Job Class: Guest Service Agent Non-Exempt
Location: Raton, New Mexico
Division: Ted Turner Reserves
Home Department: 713 - Rooms
FLSA Status: Non-Exempt
Pay Type: Hourly
Position Type: Seasonal / Non-Benefits Eligible
Housing Provided: Yes
TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres, making it the largest Ted Turner Reserves vacation property. With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more. Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Guest Service Agent should possess a natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us, and we want to fulfill their needs in a timely manner. The ideal Guest Service Agent will ensure that each guest’s stay exceeds their expectations from arrival to departure.
As a Guest Service Agent, the job duties include, but are not limited to the following:
This job does not have supervisory responsibilities.
COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:
Position requires applicant to live on Vermejo headquarters approximately 40 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.
Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability) and 3 meals per day served in the Employee Dining Room.
The employee may be subject to sharing a room with one other employee depending on the availability of a single dorm room.
The nearest town, Raton, NM, is located approximately 1 hour from Vermejo headquarters, and employees will need to provide or arrange for their own transportation to and from Raton for personal supplies.
The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal. Bilingualism in Spanish is helpful but is not required.
EDUCATION AND/OR EXPERIENCE
A diploma and/or GED is required with some college preferred. Prior hotel/reservations, travel agent, or wholesaler experience is highly preferred. Experience working in a luxury hotel/resort setting is highly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
If position requires operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee may need to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work long hours, and the employee may be exposed to wet and/or humid conditions, outside weather conditions and extreme heat. The employee is occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.
*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, and to apply online, visit www.tedturner.com.