Lodge Attendant

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Lodge Attendant
Uses Time & Attendance: Yes
Job Class:  Lodge Attendant Non-Exempt
Location:  Raton, New Mexico
Division:  Ted Turner Reserves
Home Department:  727 – F&B Costilla
FLSA Status:  Non-Exempt
Pay Type:  Hourly
Position Type: Seasonal / Non-Benefits Eligible
Housing Provided: Yes

TED TURNER RESERVES SUMMARY
Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.  These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres, making it the largest Ted Turner Reserves vacation property.  With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations such as elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more.  Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Lodge Attendant is an essential member of our Front-of-House team.  The ideal candidate will be responsible for welcoming our guests and providing food and beverage service in a courteous, professional, and timely manner.  The Lodge Attendant will ensure a great guest experience at every table, creating an atmosphere of hospitality, and ensuring a memorable experience for our guests.

As a Lodge Attendant, the job responsibilities include, but are not limited to the following:

• Greet all guests and welcome them with a warm smile in a timely manner.
• Accurately describe each menu item in full detail.
• Assist guests in the ordering process by making suggestions and pairings.
• Full-service restaurant fluidity, i.e., “sense of urgency” on the floor.
• Be present on the floor and attentive to guest needs to ensure top level service and experience for guests.
• Communicate effectively and clearly with management during service.
• Follow all cleanliness and sanitation procedures including frequent handwashing.
• Complete all opening and closing side-work as directed.
• Attend and participate in advancement of food and beverage education outside of regular service.
• Practice alcohol awareness and exercise good judgement when serving guests alcohol to comply with the state laws of New Mexico.
• Responsible for the cleanliness and presentation of guest housing, lodges, and public areas.
• Guest Liaison as required.
• Ensure guest service is at the highest possible level.
• Ensure and coordinate the laundering of guest linen.
• Maintain knowledge of arrivals / departures and stay-overs for each day.
• Inspect all rooms and public areas to ensure Vermejo standards are met.
• Stay up to date on most efficient eco-friendly cleaning supplies.
• Maintain knowledge of handling hazardous materials.
• Report maintenance issues.
• Inform Management of any guest issues.
• Maintain a safe environment for both staff and guests.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful candidate will always conduct themselves in a professional manner in and out of the work setting.

ACCOMMODATIONS 
Position may require applicant to live on Vermejo headquarters, in a remote area at a high altitude, approximately 70 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.

Vermejo Reserve offers dorm room style company housing (subject to availability) and 3 meals per day served in the Employee Dining Room.”

EDUCATION AND/OR EXPERIENCE
A degree in Hospitality Management is highly preferred. 1-2 years of experience working in a 4- or 5-Star Luxury Resort is highly preferred, but not required.

CERTIFICATES / LICENSES
If position requires operation of a vehicle, the candidate must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The candidate’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company and Reserve policies and procedures, which are included in the Turner Enterprises Management, LLC Employee Handbook, and the Vermejo Park Reserve Addendum.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.  
• The candidate will be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work).  Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace.  Smoking is not allowed on the Reserve property, to include but is not limited to, Reserve housing, Reserve vehicles, Reserve offices or on Reserve machines.
• The employee will be required to sign a confidentiality agreement.  

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Additionally, the employee is regularly required to shake, pour, and push. The employee is frequently exposed to steam, hot working spots, humidity and cold. Additionally, the employee must have the ability to lift, carry, and move up to 50 pounds. The employee must wear slip resistant shoes or boots.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work long hours, and employee may be exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; outside weather conditions; extreme heat; extreme cold and high altitude. The employee may be exposed to moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke-Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.