Groups & Events Supervisor

  • Turner Enterprises, Inc.
  • Raton, New Mexico
  • Jan 11, 2023
Full time Front Desk and Night Auditors Office and Administrative Support Sales and Marketing Other

Job Description

Employer: Turner Enterprises Management, LLC
Supervisory Position:  Yes
Job Title: Groups & Events Supervisor     
Uses Time & Attendance: Yes
Location:  Raton, New Mexico
Division:  Ted Turner Reserves
Home Department:  713 - Rooms
FLSA Status:  Non-Exempt
Pay Type:  Hourly
Position Type: Full Time / Benefits Eligible
Housing Provided: Yes

TED TURNER RESERVES SUMMARY
Ted Turner Reserves’ (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Ladder, Armendaris, Vermejo and Sierra Grande in New Mexico.  These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.  Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Vermejo, a Ted Turner Reserve, located in northern New Mexico and southern Colorado, spans over 550,000 acres, making it the largest Ted Turner Reserves property.  With its unique location in the southern Rocky Mountains, Vermejo is home to abundant wildlife populations, including elk, deer, pronghorn antelope, bison, black bears, mountain lions, and more.  Through extraordinary guest service and our expert adventure guides, Vermejo provides guests of all ages unparalleled opportunities for outdoor exploration with activities such as hiking, biking, horseback riding, fishing and wildlife viewing for a truly unforgettable getaway.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Groups & Events Supervisor will represent Vermejo and Ted Turner Reserves in a positive manner, promoting the Reserves’ sustainability and conservation mission. This position works with Vermejo’s leadership, departmental management and the Sales and Marketing team to continually improve and optimize processes, products, and services. This position will liaise with scheduling managers of each department to ensure proper staffing needs are met for all scheduled group events.  

As Groups & Events Supervisor, job responsibilities include, but are not limited to the following:

  • Assist with the coordination and execution of all corporate and social events, ensuring that meetings, conferences, seasonal celebrations, community outreach and all other events proceed smoothly.
  • Ensure that group events meet Vermejo’s level of quality standards.  
  • Communicate with prospective and confirmed clients from initial planning inquiry to event completion.
  • Make follow up calls with prospective clients and hold meetings with clients who are interested in hosting an event.
  • Prepare event quotes and handle billing.
  • Conduct site inspections and handle onsite event coordination.
  • Prepare post-event recaps for internal distribution and for regular improvement reviews.
  • Handle client relations, tracking and maintaining guest relationships upon completion of each stay or event.
  • Work closely with Sales and Marketing to plan and deliver effective programming for travel advisory trips and site visits, acting as a Host as needed.
  • Prepare, update, and distribute private event itineraries, banquet event orders and master event calendar across all Management teams.
  • Develop and foster strong relationships with current and prospective guests, Vermejo Natural Resources Division, local vendors, suppliers, and industry partners.
  • Establish and ensure standards for the cleanliness, safety, and organization of venues to include equipment and décor.
  • Perform regular inventory and quality reviews of event and catering supplies and decor.
  • Liaise with the Food & Beverage Manager, Events Program Manager and Facilities Manager to continually improve venue operations to maximize guest satisfaction.
  • All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

  • Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
  • Must demonstrate flexibility to handle frequent changes, delays, or unexpected events.
  • Must demonstrate care and compassion for team members both in and out of the department.
  • Must put needs of team members above their own.
  • Must be self-directed, energetic, and motivated with multi-tasking capabilities.
  • Must be creative and willing to collaborate with other departments.
  • Must be organized and able to meet deadlines.
  • Must be willing to work with existing core resort philosophy and style.
  • Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
  • Must demonstrate clean work habits.
  • The successful employee will always conduct themselves in a professional manner in and out of the work setting.

ACCOMMODATIONS 
Position requires applicant to live on Vermejo headquarters approximately 40 miles from the closest town. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.

Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability) and 3 meals per day served in the Employee Dining Room.

The employee may be subject to sharing a room with one other employee depending on the availability of a single dorm room.

The nearest town, Raton, NM, is located approximately 1 hour from Vermejo headquarters, and employees will need to provide or arrange for their own transportation to and from Raton for personal supplies.

EDUCATION AND/OR EXPERIENCE
A high school diploma and/or GED is required with some college preferred.   Prior hotel/reservations, travel agent, or wholesaler experience is helpful. Experience with Microsoft Office is required.  Experience working in a luxury hotel/resort setting is highly preferred but is not required.

LANGUAGE SKILLS 
The employee must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The employee must have the ability to write routine reports and correspondence.    

REASONING ABILITY
The employee must be able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. The employee must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
If position requires operation of a vehicle, employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

  • The employee must adhere to Company and Vermejo policies and procedures, which are included in the Company’s Employee Handbook and the Vermejo Addendum.
  • The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
  • The candidate may be subject to undergo pre-employment drug test, (after offer is given but before applicant has commenced work). Random drug tests are given throughout the year.
  • The Company operates as a drug free/smoke free workplace. Smoking is not allowed on the Reserve property, to include but is not limited to, Reserve housing, Reserve vehicles, Reserve offices or on Reserve machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee may need to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment involves typical exposure to office noises and interruptions such as printers, phones, guests, and co-workers.   The work will involve exposure to computers, phone, and other electronic devices.

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.