Hospitality Maintenance Technician

Employer: Turner Enterprises Management, LLC
Supervisory Position:  No
Job Title: Hospitality Maintenance Tech
Job Class: Non-Exempt  
Uses Time & Attendance: Yes
Location:  Truth or Consequences, New Mexico
Division:  Sierra Grande Lodge & Spa
Home Department:  813
FLSA Status:  Non-Exempt
Pay Type:  Hourly            
Position Type: Part Time / Non-Benefits Eligible
Housing Provided: No 

TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico.   These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service.   Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY
Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Lodge is infused with rustic charm and unique Southwestern décor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107° F, provide pure geothermal water, rich in beneficial minerals, to our spa’s multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Lodge and Spa also serves as the launching point for our exclusive ecotourism guide service on owner Ted Turner’s nearby Ladder and Armendaris Ranches—a combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Hospitality Maintenance Technician will focus on ensuring that every guest space at Sierra Grande is in a condition that creates the ultimate guest experience with superior product and guest service. This position is responsible for the upkeep, maintenance and operations for buildings and infrastructure of the lodge, spa, restaurant, and grounds. 

The Hospitality Maintenance Technician will work as a team member within the Maintenance Division and be called upon to perform a variety of tasks including, but not limited to the following: carpentry, plumbing, electrical, vehicle maintenance, landscaping, water system testing and operation, and other duties assigned by Sierra Grande Management with a primary focus on the guest facilities. 

As a Hospitality Technician, the responsibilities will include, but are not limited to the following:

• Accept guidance, instruction, direction, and training from the Hotel Manager or Assistant Manager.
• At the beginning and end of every shift, and throughout the shift, the Hospitality Maintenance Technician will communicate with the Hotel Manager or Assistant Manager and agents for any guest issues that need to be addressed.
• Conduct daily and frequent walk-throughs of the property to identify and correct deficiencies or problems before they are observed or experienced by a guest.
• Monitor and respond to the work order system and address any immediate hospitality needs and accept verbal instructions or directives from the Hotel Manager or Assistant Manager.
• Communicate with guests in ways that are consistent with superior service standards.
• Participate in a 24-hour “On-Call” rotating schedule.  Due to the focus on guest services associated with this position, additional “on-call” responsibilities will be expected.
• Operate and maintain basic maintenance equipment, including power tools and some light equipment.
• Assist with groundskeeping operations.
• Participate and assist with other duties within the Maintenance Department as well as other departments on the property as assigned.

SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities. 

COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:

• Possess flexibility to handle frequent changes, delays, or unexpected events.
• Demonstrate excellent problem-solving skills, able to work alone or with a team, and takes initiative when appropriate.
• Must be able to communicate effectively with team members and management.
• Must be willing to take direction from Management.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgement.
• Must demonstrate clean work habits.
• The successful employee will always conduct themselves in a professional manner in and out of the work setting.
• Must be presentable and professional with good hygiene and appropriate attire.
• Will be required to work a 5-day week that will include Saturdays and Sundays and may be required to work flexible shifts.

EDUCATION AND/OR EXPERIENCE
A high school diploma or equivalent is required.  Experience with Microsoft Office is highly preferred.

LANGUAGE SKILLS 
The employee must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The employee must have the ability to write routine reports and correspondence. 

CERTIFICATES, LICENSES, REGISTRATIONS
This position requires the operation of vehicles. The employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company and Lodge policies and procedures, which are included in the Company’s Employee Handbook.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
• The candidate may be subject to undergo pre-employment drug test, (after offer is given but before applicant has commenced work). Random drug tests may be administered throughout the year.
• The Company operates as a drug free/smoke free workplace.
• The employee will be required to sign a confidentiality agreement.  

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk and hear. The employee must frequently lift and/or move 50 pounds or more. The position requires being on feet and moving 5 or more hours per shift.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions; work near moving mechanical parts; outdoor weather conditions; extreme cold; extreme heat.  

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visit www.tedturner.com.