The purpose of the Banquet Server is to interact with guests and ensure that they have a great experience when dining and meeting at the restaurant. They are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, Special Events Food servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
The Banquet Server will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio visual equipment. They are required to maintain a high degree of professionalism and maintain all equipment and facilities in an organized, clean, safe environment. The Banquet Server sets up and prepares banquet room for functions. Also serves and busses tables, and clears and breaks down banquet rooms at the end of the function.
Picks up food and carries trays to function location.
Sets up functions (including draping tables, setting silverware, folding napkins, preparing drinks and putting out table centerpieces).
Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.
Keep inventory of all equipment in order and stored in their appropriate areas.
Work with Guest Services to transport any and all items needed for an outdoor event not within the restaurant.
Provide all group guests with a lasting experience of the resort with intent for return business
Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
Delivering alcoholic and non-alcoholic drinks for service to guest's table.
Properly open and pour wine at the table side.
Performing basic cleaning tasks as needed or directed by supervisor.
Greet all guests and owners warmly with an appropriate greeting.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Serves and clears the food from the tables.
Busses and breaks down tables, putting away dirty linen and centerpieces.
Ensure your surroundings in the function room are properly cleaned, vacuumed, liht bulbs functioning, no stains on the wall, etc. Bring any deficiencies that you are unable to correct yourself to the attention of a Captain or Manager.
Observes guests' needs without being obtrusive. Is able to anticipate, rather than just react to, guests' needs.
Sets-up creative and professional looking buffets that are inspected for cleanliness and functionality prior to being opened for guests.
Is knowledgeable of all emergency procedures and restaurant policies.
Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working
Participate in and pass alcohol awareness and safety training classes
High school or 1 year similar experience preferred
Excellent communication skills.
Pleasant and attentive personality
Attention to detail.
Strong organizational and time management discipline.
Understanding of banquet operating systems
Ability to multi-task.
Operate effectively in stressful situations.
Ability to adapt to changing guest needs.
Must be neatly dressed and well groomed in clean Company uniforms at all times.
Adherence to Company alcoholic beverage policies.
Adherence to all Company and Safety Policies and Procedures.
Is a team player and interacts with all guests and fellow associates in a positive and friendly manner.
Must be able to clearly and effectively communicate in English.
Schedule may fluctuate based on business needs
No travel required
Strength demands: Medium work. Includes exerting 10-30 pounds.
Walking and standing during a 6-8 hour shift.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.
1 - 2 years: Banquet Serving
High School or better
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals