Assistant General Manager - Restaurant

  • Beat The Bomb
  • Washington, Washington DC
  • Nov 24, 2022
Full time

Job Description

BEAT THE

Located in DC's hippest new neighborhood, Ivy City, DC. This marks our third location in the nation, and we are ready to drop the bomb that "We Are Open" in the first quarter of 2023. BEAT THE BOMB is the world's first immersive social video game experience that uses an innovative digital, interactive game system to reimagine the intersection of technology and human social connection for entertainment. Our multi use facility offers street food fare, full bar, beer garden, one of a kind live and virtual entertainment gaming experiences, sports watching, large style events, and a paint bomb!


OUR HISTORY

The company's first location of the multiplayer live gaming challenge is located in Dumbo, Brooklyn. Since opening in 2017, Beat The Bomb has hosted over 175,000 players from all over New York, the U.S. and the world, including hundreds of corporate team outings, school groups, and non-profit organizations. It is among the highest ranking activities in all of New York City based on its 7,000 Google Reviews at a 4.9-out-of-5-star ranking and TripAdvisor Traveler's Choice Award. Beat The Bomb offers a full range of on-site special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, Bachelorette parties, and remote virtual team building experiences with Beat The Bomb Virtual.


Essential Duties & Responsibilities:

The Assistant General Manager will be a true owner of their business, alongside the General Manager. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will assist the General Manager in building a team from scratch, support the launch of a brand-new location and deliver an incredible experience to every customer who walks in the door. They will need to do all of this while carefully managing the business and the P&L along with the General Manager. They need to be a natural leader, coach, possess a strong understanding and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. The Assistant General Manager is responsible for supporting all aspects of the venue operation including guest and employee satisfaction, human resources, tech, financial performance, sales, and revenue generation.


  • Customer Service, Operations & Marketing:
  • Maintain exceptional guest-centered culture which exceeds customer expectations
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
  • Maintain appearance and safety of the facility
  • Manage and maintain inventory and ordering of supplies in a timely manner
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
  • Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
  • The desire to work in a fast-paced, entrepreneurial environment - understands the importance of experimentation and iteration
  • Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
  • Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
  • Support marketing efforts at the local level in coordination with central marketing team and agencies - including partnerships with local businesses, street team engagement, community relations, and supporting local PR & advertising efforts
  • Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
  • Manage customer service specific to the location


Leading the Team:

  • Live and breathe the Core Values of BEAT THE BOMB:
  • Bring Positivity
  • Take Responsibility
  • Build the Future
  • Create the Fun
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
  • Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
  • Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
  • Responsible for the creation, management, and coordination of staff schedules
  • Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.


Our Ideal Assistant General Manager:

  • You own all facets of your business, you are entrepreneurial-minded and a creative thinker. We want someone who thinks as if they were an owner.
  • F&B Experience - you have led facilities that have a significant food and beverage component (including alcohol)
  • You value and build community relations, B2B connections and building internal/external relationships
  • You get your "hands dirty" and work side by side with your team (we're a paint-blast facility, after all!)
  • Proven people leadership with success in building positive service cultures and high team engagement
  • Tech Savvy - the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
  • High level of interpersonal savvy
  • Experience as a leader of new unit/location preferred, including Grand Opening
  • Strong conflict resolution skills with internal/external guests and team members
  • Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
  • Ability to control a room/large groups - including children and their parents :)
  • Strong commercial and operation expertise
  • Familiarity with POS and Platform Management systems such as Toast, TripleSeat, Homebase, Xtra Chef, and Google Slack a plus+
  • Strong sense of urgency with demonstrated ability to work independently and make effective well-thought-out decisions


Required Qualifications:

  • Minimum 2-3 years in a relevant Restaurant/Bar Manager position
  • Minimum 3-4 years in a guest service position
  • Excellent interpersonal and communication skills with strong guest/client focus
  • Ability to work in a fast-paced, high-pressure environment
  • Ability to shift and manage multiple priorities
  • Results-driven focus and ability to work through to completion promptly
  • Adaptable to change
  • Approachability, trustworthiness, honesty, and a high level of integrity
  • Excellent verbal and written communication skills
  • Self-Starter with the ability to work independently and as a team
  • Ability to motivate and drive initiatives through key metrics and tangible results
  • Understands the importance of driving exemplary reviews
  • Ability to work nights, weekends, and holidays
  • Ability to lift items that can weight up to 50lbs on a regular basis
  • Experience building and leading a team
  • Experience in Microsoft Office products required
  • Experience with G Suite products preferred
  • Must be willing to travel for training/development
  • Bachelor's Degree preferred
  • References upon request


What We Offer:

  • Competitive salary up to $75k annual + Bonus
  • An opportunity to advance or expand your career with company growth
  • A chance to be a part of an exciting and fast-growing start-up team
  • Friends & Family ticket discounts!
  • Unlimited paid vacation + paid sick/personal days
  • Medical, dental, and vision insurance