Embassy Suites Richmond is seeking an experienced Chief Engineer
This is a full-time salaried position that includes a full benefits package and Hilton travel benefits!
The Chief Engineer is responsible for directing, managing, and ensuring completion of the work flow within the hotel for preventative maintenance, repairs, and deep cleaning by the engineers. The Chief Engineer also assists guests with maintenance or other requests, identify and correct problems, organize work flow and supervise all employees in accordance with Engineering and the property's policies and procedures.
Essential Job Functions:
Supervises maintenance persons: autonomy in hiring, firing, scheduling, performance evaluations, training and development.
Establishes and maintains cost control systems for staffing, maintenance supplies, and maintenance equipment.
Enforce policies and procedures.
Ensures that the proper key controls are in effect.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecasted occupancy.
Covers shift when direct reports calls out.
Maintains room quality based on hotel objectives.
Monitors and maintains level of operating efficiency of all mechanical systems. Outlines and implements a routine preventative maintenance program.
Complies with Shamin maintenance requirements as outlined in the maintenance binder.
Completes logs for the General Manager on a daily basis.
Manages hotel preparedness for emergencies.
Enforces standard procedures for the key control.
Maintains productivity and labor cost goals.
Conducts inventories of tools & equipment quarterly.
Orders and receives supplies so as to maintain adequate inventory levels.
Ensures staff interacts with guests in a warm and friendly manner.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Responds to guest's maintenance requests and questions and resolves their need quickly and efficiently.
Responsible for training, motivating and supporting subordinate staff to insure quality service.
Counsels, coaches, disciplines and documents performance of staff.
Organizes and participates in meetings and maintains records and data pertaining to Property.
Coordinates with outside contractors.
Maintains a clean and safe pool area.
Maintains quality of appearance of interior and exterior of hotel.
Is responsible for safe operation of all equipment, chemicals, and lockout procedures.
Maintain high standards of personal appearance and grooming, which will include wearing proper uniform and nametag.
Perform any other duties assigned by management.
Lead by example: Team Up, Own It and Passionately Serve!
Create and foster a TOP Culture within your department.
Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.
Teach, mentor, and direct your team to exemplify the TOP Culture.
Recruit and hire team members who embody our TOP Culture.
Assure that you develop your team by sending them to TOP training.
Prepare your associates to take on more responsibility and recommend TOP associates for promotion.
Demonstrate self-confidence, energy and enthusiasm at all time
Being comfortable with the high level of visibility and the TOP leadership role within the company.
Education & Experience:
High school diploma or GED certification required.
Bachelor's Degree and/or extensive experience in a hotel or related field required.
1-2 years of hotel maintenance experience required, 3 years preferred
Strong maintenance knowledge required.
Valid driver's license from the appropriate state.
Driving record approved by insurance carrier guidelines.
Must be able to work with and possess basic mathematical skills
Reading, Writing, Basic Math
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:
Stand or walk for long periods of time including for an entire work shift (8 hours).
Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
Reach overhead and below the knee including bending, twisting, pulling and stooping.
Ability to use hands to fingers, handle, feel, talk and hear.
Exposure to harmful chemicals, odors and potentially infectious materials.
Work in hot or cold environments (the kitchen/walk in freezer/outside etc.)
Occasionally carry, lift or move objects weighing up to 100 pounds with assistance.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Ability to see, hear, speak, read, write and understand English.
Must be able to convey information and ideas clearly, both oral and written in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to work with and understand financial information and data, and basic arithmetic function.
Must be able to work with a myriad of personalities and levels within the hotel and outside sources
Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained