GENERAL MANAGER - STEPHANIE'S

  • Tastes on the Fly
  • Boston, Massachusetts
  • Nov 22, 2022
Full time

Job Description

Description: POSITION TITLE: GENERAL MANAGER

REPORTS TO: DOO

SUMMARY:

Are you an experienced leader that has grown in the restaurant industry? Are you passionate about service and focus on how to continue to improve our guests' experience, as well as, our Team members well being and work environment? Are you ready to jump in and help whenever needed? Do you possess a strong work ethic? Is honesty and Integrity some of your core values? And last, but not least, do you enjoy having fun at work? If you said yes to all of those, you are the person we are looking for! Come and join us at Tastes On The Fly, we are looking for a General Manager to oversee restaurant operations ensuring success and growth that is in line with company goals and values. An inherent function of this role is the development of productive relationships with staff, subordinate managers, chefs, partners / brands, airport administration, Local 2, vendors and so forth.

The GM is accountable for providing strong leadership to their team and for the overall performance of the location including: financial performance, product quality, service quality, employee morale, aesthetics as well as compliance with various rules, procedures and expectations as dictated by employee handbooks, CBA, law directive and so forth.

WHO WE ARE: Tastes On The Fly started in 1999 by 4 restaurant entrepreneurs and, it has grown into of the world's leading boutique airport dining operators. We provide high-quality, local authentic experiences in an airport setting.

Our Culture and Mission is: Every team member, everyday Every guest, every time. We possess a passion for food & beverage and are Ambassadors to the local food scene. We partner with highly regarded chefs and artisan producers. We provide genuine hospitality vs service.

EXAMPLE OF DUTIES:

These are essential functions and the percentages are estimates only.

60% - Remain on floor; supervise employees, maintain organization and cleanliness of the store, resolve

any guest or staff issues, foster a positive and guest focused environment.

30% - Complete administrative responsibilities such as accepting cash out, scheduling, employee

documentation, record keeping, end of shift reports, banking, ordering inventory, payroll etc.

10% - Complete duties specifically assigned to you by the senior leadership

OTHER:

Maintain regular attendance in conformation with company standards and policies. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment. Consistent time and attendance is essential to the successful operation of the restaurant.

Due to the seasonal nature of the industry, employees may be required to work varying schedules and/or may have their working hours adjusted (decreased or increased) to accommodate the business needs of the store.

Upon employment, all employees are required to fully comply with Tastes on the Fly rules and regulations for the safe and efficient operation of its business. Employees who violate the company's rules and regulations may be subject to disciplinary action, up to and including termination of employment.

Requirements: SUMMARY RESPONSIBILITIES & EXPECTATIONS:

Management and Development of Hourly and Salaried Subordinates
  • Effective and compliant recruiting, hiring, orientation, and training for new employees
  • Ongoing employee training and evaluating
  • Provide brief 30 day and 90 day reviews to new hourly employees. Annual reviews for all hourly employee
  • Provide 3 month and 6 month informal reviews for new managers. Conduct annual and mid year reviews for all subordinate managers
  • Encourage staff - provide praise whenever warranted - utilizes the critique sandwich
  • Workplace Safety Training and enforcement
  • Fair and consistent enforcement of rules. Effective employee documentation, discipline and termination in accordance with guidelines established by the CBA and employee handbook
  • Effective communication to staff; timely, thorough, approachable, professional, honest, judicious confident and understanding (good listener)
  • Daily supervision of all staff performance
  • Foster and exude a spirit of positivity, team work, productivity, pride and respect - constantly building morale. Eliminate negative behaviors which are counter intuitive to this goal.
Product & Service Quality
  • Have full understanding of location standards for both product and service quality.
  • Endeavor to promote the reputation of associated brands, products, organizations and partners - whether association is actual or inferred.
  • Understand and foster positive relationships with representative of associated brands, products, organizations and partners - whether the association is actual or inferred
  • Regularly monitor guest service. Regularly conduct live performance evals and provide constructive feedback and encouragement to staff
  • Regularly interact with guests and inquire about their experience. Work to resolve and issues and prevent further occurrence
  • Analyze pmix's, guest requests, seasonal specialties, trends etc in order to ensure we offer what people want in a quality and profitable manner. Trail new items to see what best works.
  • Occasionally perform staff duties side by side with employees to demonstrate standards
  • Review, utilize and when necessary work to improve secret shopper performance
  • Review, utilize and when appropriate respond to YELP reviews
  • Timely and sincerely respond to all guest feedback in a manner that is professional, conveys appreciation of their feedback, works to resolve any concerns, encourages their return and expresses the standards we strive to maintain
  • Regularly inspect and or sample all products for quality and consistency. Work to ensure both are up to standards
  • Follow, teach, monitor and ensure food safety policies and practices
  • Achieve / maintain overall positive reputation for the location. One that is consistent with goals and standards
Financial Performance
  • Achieve and maintain target costs including labor and product COG's
  • Regularly review menu prices
  • Monitor invoices for product price changes, seek to source best quality and best price
  • Monitor sales trends and adjust staffing accordingly
  • Maintain effective and efficient ordering, receiving, stocking procedures which ensure fresh products are always available and waste is minimized.
  • Effectively manage other controllable costs like Workers Comp insurance, linen, paper products, uniforms, repair and maintenance etc.
  • Review and understand P&L's. Report on financial statements during monthly meetings. Explain oddities, suggest methods to improve, ensure all invoices have been accurately accounted for.
  • Maintain excellent cash management and banking practices. Explain any desposit or safe discrepancies. Regularly audit other cash handlers
  • Review and follow up on reports from financial analyst. Including but not limited to; tip reporting, restaurant guard red flags, OT, break and time punch concerns etc. Investigate timely and make improvements when necessary. Respond to FA and DOO on these items.
Additional Administrative and Procedural Compliance
  • Ctuit logs. Reading and making entries daily. Ensuring all managers and leads do the same. Ensuring all important information including employee performance is accurately and professionally entered. Not used as a platform for complaining, finger pointing or criticizing others.
  • Payroll - properly submitted by end of day the first weekday following the last day of the payroll period
  • Receipts - Properly submitted to accounting 3 times monthly. Invoice coding and submission - Properly submitted weekly. Audit monthly statements to ensure there are no missed invoices
  • End of month reporting - properly submit inventory, cash counts and waste totals by the 4th of every month
  • Banking / cash handling - maintain accurate daily bank counts and employee cash owed records. Create deposits daily and investigate any discrepancies. Maintain Deposit records. Ensure change is available. Conduct drawer audits on employee's. Ensure blind drops are utilized.
  • Understanding and enforcement of all handbook and supplemental employee policies including cash handling, time and attendance, tip reporting, breaks, paid and unpaid time off, scheduling, medical insurance etc.
  • Worker Comp procedures - timely and accurate investigation, documentation and reporting
  • Guest incident and Workplace Emergencies - learn and train managers on proper procedures for workplace emergencies including guest incidents
  • Regular safety & Sanitation Walkthroughs - maintain on file
  • LOA procedures - advise HR anytime an employee will be absent for more than 3 days for ANY reason other than vacation
  • Trakstar - Effectively use by taking regular notes, scoring appraisals timely and accurately, setting and evaluating goals and meeting with manager to productively discuss final appraisal
  • Effective employee conflict and complaint resolution, including recording the complaint
  • Airport requirements - badging, report submission, comp submission, airport security rules
  • Adherence to Wage and Hour laws including minimum wage, OT, breaks, special pay, etc
  • Employee file security and maintenance including required forms - maintain I-9 compliance binder . click apply for full job details