Membership and Communications Manager

  • North Shore Country Club - Greater Chicago
  • Glenview, Illinois
  • Nov 20, 2022
Full time

Job Description

MEMBERSHIP AND COMMUNICATIONS MANAGER


DEPARTMENT: General & Administrative DATE: November 18, 2022


REPORTS TO: General Manager FLSA STATUS: Exempt - Salary


PART I - JOB SUMMARY

PURPOSE: The Membership and Communications Manager is responsible for leading all internal communications between the Club and its members.


INDICATORS OF SUCCESS: Membership Satisfaction and Achievement of Documented Goals

SAFETY SENSITIVE: None


ESSENTIAL DUTIES:

Membership - 30% of the Time

  • Maintain the Club's membership files to include prospects and leads, current members and former members,
  • Work closely with the Admissions Committee to ensure established procedures for processing prospective members' applications and requests from current members to transfer are consistently followed thus initiating appropriate reporting of all changes in membership to applicable personnel,
  • In conjunction with the Controller, ensure initiation fees and all other appropriate fees are communicated and collected appropriately,
  • Maintain current photos of membership and upload to back-office software,
  • Produce monthly reports on membership trends,
  • Conduct orientation programs for new members,
  • Represent the Club at member golf and social events throughout the year,
  • Responsible for maintaining confidentiality of all member information

Communication - 70% of the Time

  • Establish and execute annual internal communications plan,
  • Oversee and manage all Club communications to include but not limited to newsletters, member-facing website and public-facing website, e-mails, printed materials, promotional pieces, photography, social media sites, statement stuffers, etc.
  • Monitor and report as necessary all publicity received by Club,
  • Maintain and develop strong relationships with current members to encourage participation in Club events and maintain a high level of member satisfaction,
  • Serve as managing editor of the Employee Newsletter


PART II - JOB SPECIFICATIONS

EDUCATION REQUIREMENTS OR EQUIVALENT:

Bachelor's degree (B.A.) from four-year college or university, and

SPECIALIZED KNOWLEDGE:

Excellent writing, editing, spelling, grammatical, design and organizations skills

Strong knowledge of Microsoft Office applications,

Working familiarity with maintaining social media platforms,

Knowledge of web design and content management

PREVIOUS EXPERIENCE REQUIRED:

Three to five years of experience in a similar professional capacity

WORKING KNOWLEDGE TO BE ACQUIRED ON THE JOB:

Member Names.

UNUSUAL PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Must be able to work some evenings, weekends and holidays.