Operations Associate

  • sunday
  • Atlanta, Georgia
  • Nov 17, 2022
Full time Other

Job Description

We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.


The position

As an Operations Associate for sunday, your ultimate goal will be to help the regional team deliver the best experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution: we will create its business account, collect all relevant info, provide them with tailor-made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!


You will report to the Head of US Operations and will collaborate closely with other country Sales and Ops teams in the UK, and France. You'll also get to visit a ton of restaurants and enjoy their food :)


Job Tasks

  • Make restaurants operations seamless though effective and efficient delivery of our product
  • Build a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
  • Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product
  • Ensure best in class restaurant retention though stellar customer service
  • Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
  • Solve issues through processes and have your ideas adopted and implemented globally
  • Engage in the continuous improvement of the processes you and your teams build together



Who We Look For

  1. Based in Atlanta
  2. 1-2 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies
  3. Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks
  4. Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets
  5. Owner & growth mentality
  6. Passion for foodtech and an itch to roll-up-your-sleeves and build
  7. Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders


What We Offer

  • Competitive salary and stock options
  • 100% health coverage for you
  • Free-holiday policy
  • A lot of responsibilities and opportunities to grow


Steps In Our Recruiting Process

  1. Share your CV & Cover Letter for application at
  2. Technical Interview/Case Study
  3. Managerial Interview
  4. Culture-fit/HR interview
  5. Offer: we want you!


Thank you for taking the time to apply, and looking forward to get to know you!


SUNDAY

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).