Patient Experience Representative (e/o wkend/holiday 11:00pm-7:30am)

  • Children's Hospital Boston
  • Boston, Massachusetts
  • Nov 16, 2022
Full time Other

Job Description

Job Posting Description Inpatient Cardiology Schedule: every other weekend/holiday 11:00 p.m. - 7:30 a.m. Providing support to the administrative operations of a clinical service and working to ensure the best possible patient experience by effectively coordinating services to patients and families. Providing administrative support for a fast paced inpatient cardiac unit and its providers. Performing various administrative functions requiring in-depth knowledge of programs and services. Receiving and/or registering patients, visitors and staff for admissions. Collecting, verifying, and recording required information. Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems. Answering, screening and routing telephone calls. Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records. To qualify, you must have: High school level education. 0 - 12 months of previous work experience. The ability to interpret data and take appropriate action. Excellent verbal & written communication and interpersonal skills. Healthcare experience preferred.