People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. Its more than a job, a guest experience, or a business investment. Together, we are making a difference in peoples lives. Tony Davis, President
The Grand Hotel is looking for an individual to serve as the supervisor on duty, ensuring the highest levels of hospitality and service are provided. Represents hotel management by resolving any guest or hotel related situation. Lends support to the concierge, bell staff, gate, and transportation areas.
Empowerment skills in decision making/problem resolving
Ability to maintain relationship with associates
Ability to effectively manage labor productivity
Strong communications skills (verbal, listening, writing)
Strong organization skills
Ability to use standard software applications and hotel systems
Effective influence skills
Effective conflict management skills
Empowers associates to provide excellent customer services. Ensures associates
understanding expectations and parameters.
Provide immediate assistance to guests as requested or needed.
Is highly interactive with customers on a regular basis
Reviews guest satisfaction results with associates. Participates in the
development and implementation of corrective action plans.
Make suggestions to further guest satisfaction and associate satisfaction.
Prepare for monthly departmental meetings with active input.
Monitor Vehicle Maintenance records and schedule as approved.
Oversee Transportation bookings and filing of documents pertaining to services rendered.
Administer and document random road test to check on safe driver skills.
Assists as needed in the interviewing and hiring of associate team members with the
Train new hires to be successful in performing their job. Ensures associates are cross-
trained to support successfully daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures
associates do the same within the team.
Participates in associate progressive discipline procedures. Ensures hotel policies are
administered fairly and consistently, disciplinary procedures and documentation
Ensures that regular on-going communication is happening with associates to create
awareness of business objectives and communicate expectations, recognizes
performance, and produces desired results.
Celebrates success and publicly recognizes the contributions of team members in all
shifts. Participates and helps implement associate recognition programs.
Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings theheart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)