Guest Services Supervisor

  • Grand Hotel Golf Resort & Spa
  • Point Clear, Alabama
  • Nov 11, 2022
Full time Office and Administrative Support

Job Description



People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. Its more than a job, a guest experience, or a business investment. Together, we are making a difference in peoples lives. Tony Davis, President

The Grand Hotel is looking for an individual to serve as the supervisor on duty, ensuring the highest levels of hospitality and service are provided. Represents hotel management by resolving any guest or hotel related situation. Lends support to the concierge, bell staff, gate, and transportation areas.

Empowerment skills in decision making/problem resolving

Ability to maintain relationship with associates

Ability to effectively manage labor productivity

Strong communications skills (verbal, listening, writing)

Strong organization skills

Ability to use standard software applications and hotel systems

Effective influence skills

Effective conflict management skills

Empowers associates to provide excellent customer services. Ensures associates

understanding expectations and parameters.

Provide immediate assistance to guests as requested or needed.

Is highly interactive with customers on a regular basis

Reviews guest satisfaction results with associates. Participates in the

development and implementation of corrective action plans.

Make suggestions to further guest satisfaction and associate satisfaction.

Prepare for monthly departmental meetings with active input.

Monitor Vehicle Maintenance records and schedule as approved.

Oversee Transportation bookings and filing of documents pertaining to services rendered.

Administer and document random road test to check on safe driver skills.

Assists as needed in the interviewing and hiring of associate team members with the

appropriate skills.

Train new hires to be successful in performing their job. Ensures associates are cross-

trained to support successfully daily operations.

Establishes and maintains open, collaborative relationships with associates and ensures

associates do the same within the team.

Participates in associate progressive discipline procedures. Ensures hotel policies are

administered fairly and consistently, disciplinary procedures and documentation

are completed.

Ensures that regular on-going communication is happening with associates to create

awareness of business objectives and communicate expectations, recognizes

performance, and produces desired results.

Celebrates success and publicly recognizes the contributions of team members in all

shifts. Participates and helps implement associate recognition programs.

OurBenefits Include:

Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings theheart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)