Project Specialist, GHT Onboarding - Americas (Remote Opportunity)

  • Hyatt Hotels Corp.
  • Chicago, Illinois
  • Sep 21, 2022
Full time Other

Job Description

This position is responsible for accurate configuration and effective training of systems and operational practices within scope of the GHT Onboarding team (Hyatt's central systems) at Hotel Openings and Acquisitions and supporting hotels through transitions (approximately 20 projects a year). The Specialist will be required to interact with the hotel team, vendors, and regional teams seamlessly to successfully communicate policies, brand standards, accounting, and rooms practices. In doing so they will ensure the successful implementation of Hyatt's technology footprint and onboarding of Hyatt's new colleagues. The position will require coordination of multiple projects and priorities at the same time. Interaction and communication with the Onboarding Manager, other departments within Corporate and the hotels as well as vendors will be critical. Position Responsibilities / Essential Functions Management of the configuration, training and go live phases of a hotel opening or acquisition project. This is done through coordination between the hotel team, vendors, and regional teams (IT, WoH, Revenue etc), and accessing various systems to validate setup. Conduct training classes related to systems and topics within GHTO's scope as needed during hotel onboarding. Must be able to conduct training sessions in person and virtually. Assist with the development of training materials for use by the GHTO team, the hotels, and our vendors. Training materials include slide decks, trainers notes, and videos. Maintain a relationship with Hyatt's vendors across the Americas ( 5 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with vendor counterparts during the course of each project to discuss project needs. Demonstrate a commitment to Hyatt core values The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary Experience Hotel Supervisory Experience in Operations (2+ years) Experience managing multiple initiatives (1+ years) In depth knowledge of core property management systems (PMS, CRS, Sales & Revenue) Experience in conducting classroom and virtual training (1+ years) Education College degree preferred or equivalent work experience with major hotel management company Computer Skills Needed to Perform this Job Experience with Hyatt systems, Reserve, Opera PMS, Colleague Advantage, HyGeo, Envision, Prio, World of Hyatt app Experience with varied Guest Service Systems is helpful Moderate experience with Microsoft Office Additional Comments and Requirements Must be able to handle multiple projects in varied stages of planning Ability to work closely with multiple business units, understanding the varied priorities Must be a self-starter and comfortable working independently, working with others remotely and with different cultures Excellent written and verbal communication skills are required as planning is done remotely Proficient in both spoken and written Spanish. Occasional travel to support project needs. Approximately 30% of time.