Turndown Attendant

  • Loews Hotels & Co
  • Orlando, Florida
  • Sep 13, 2022
Full time Other

Job Description

We think every island paradise should have three things: sun, sand-and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort , we've got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific. Job Specific + Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards + Follows policies and procedures in preparing for and performing turndown service + Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy + Cleans and sanitizes all assigned rooms and bathrooms + Keeps turndown carts and linen closets clean and orderly + Follows the designated sequence of room assignments + Notifies Supervisor of discrepancies such as vacant rooms, etc. + Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor + Interacts with guests in a friendly and professional manner + Turns in lost and found items as per department standard + Reports items of value left unsecured in hallways and guestrooms + Maintains assigned closets and employee areas in accordance with established policies and procedures + Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary + Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel + Performs a visual inspection before leaving any areas + Observes guidelines for using and maintaining all pertinent equipment + Reads departmental log book and bulletin board on a daily basis + Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates + Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken + Performs all duties in a timely and professional manner + Other duties as assigned General + Promotes and applies teamwork skills at all times + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + Is polite, friendly, and helpful to guests, management and fellow employees + Executes emergency procedures in accordance with hotel standards + Complies with required safety regulations and procedures + Attends appropriate hotel meetings and training sessions + Maintains cleanliness and excellent condition of equipment and work area + Complies with hotel standards, policies and rules + Recycles whenever possible + Remains current with hotel information and changes + Complies with hotel uniform and grooming standards Qualifications + Service orientation + Able to work as part of a dynamic quality-driven team + Basic English language skills + Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift + Able to work a flexible schedule, including weekends and holidays