Patient Experience Representative (e/o wkend/holiday 7:00am-3:30pm)

  • Children's Hospital Boston
  • Boston, MA, USA
  • Sep 13, 2022
Full time Other

Job Description

Job Posting Description Every other weekend/holiday 7:00 a.m. - 3:30 p.m. The Patient Experience Representative will be responsible for: Physician Support: Working with other team members to monitor the physicians' clinical, operative, meeting, and personal schedule/calendar. Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information. Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination. Coordination of care: Acting as the face of the practice and managing every step of the patient's care. Communicating the plan of care to the family. Clinic management: Preparing charts for physician's clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information. Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient's medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed. To qualify, you must have: Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations. Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing. The ability to work with diverse internal and external constituencies. High School Diploma or GED. Associate or bachelor's degree and previous experience in an office setting is preferred. Healthcare experience, a plus.