Concierge/Performance Associate

  • Sedgwick
  • Sep 10, 2022
Full time

Job Description

PRIMARY PURPOSE

: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.


ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Receives, reviews and dispatches new jobs to contractors based on job type and location.

Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.

Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.

Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.

Attendance during scheduled work hours is required.


ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).


QUALIFICATIONS


Education & Licensing
High school diploma or GED required.


Experience
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.


Skills & Knowledge

Excellent oral and written communication skills

PC literate, including Microsoft Office products

Good problem resolution skills

Good judgment and sound decision making skills

Ability to build a consensus among various parties

Strong relationship building skills

Excellent organizational skills, accuracy, and attention to detail

Initiative and ability to multi-task

Above average speed and accuracy key stroke skills

High level of professionalism

Ability to work under pressure in a fast paced environment and maintain a positive demeanor

Ability to work independently or in a team environment

Ability to meet or exceed Performance Competencies

Bi-lingual English/Spanish a plus.