PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Receives, reviews and dispatches new jobs to contractors based on job type and location.
Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Education & Licensing
High school diploma or GED required.
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.
Skills & Knowledge
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Good problem resolution skills
Good judgment and sound decision making skills
Ability to build a consensus among various parties
Strong relationship building skills
Excellent organizational skills, accuracy, and attention to detail
Initiative and ability to multi-task
Above average speed and accuracy key stroke skills
High level of professionalism
Ability to work under pressure in a fast paced environment and maintain a positive demeanor
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Bi-lingual English/Spanish a plus.