• Martin Resortsqqhrm
  • Paso Robles, California
  • Sep 09, 2022
Full time Other

Job Description

Apply Job Type Part-time Description Piccolo: When it comes to experiencing Paso Robles, we're perfectionists. That's why we built The Piccolo-an intimate 24-room boutique hotel in the heart of historic Paso Robles. With the town's first rooftop bar, a wine lounge, a private courtyard, a champagne vending machine, and so much more, every detail at the Piccolo has been thoughtfully created to ensure that each and every experience here is as perfect as possible. But perfect experiences begin with quality service. While wine country might be the draw for many visitors, we know it's the people who have made Paso Robles their home that really make this place special. The Piccolo is looking for those who embody the welcoming, authentic spirit of Paso Robles to join our team and welcome travelers with a true taste of our local flavor and heartfelt hospitality. Position Summary: As the Bellman, you will be responsible for providing timely and courteous valet service to guests with enthusiasm and positivity. You are innovative in creating a friendly and unique guest service experience, striving to exceed customers' needs and expectations during their visit. This position will have knowledge of the Paso Robles and San Luis Obispo County to provide efficient driving directions to guests. The Bellman may make recommendations to guests looking to expand on their Paso Perfected Experience whether it be a winery/ brewery recommendation or day's adventure to experience our Hospitable Community. About our Company: Martin Resorts is a collection of premier hotels on the Central Coast of California. Since its founding, it began with a simple vision from Tom Martin that the company holds close to its heart every day. With everything that the company does, the mission, vision, and values are the centerpiece for driving our team members and providing the best guest experience at our hotels in San Luis Obispo. The mission of Martin Resorts is to promote a contagious spirit of hospitality enriching the lives of our employees, our guests, and our community, one experience at a time. We are looking for someone who understands what it means to LEAD and believes in our culture, values, and mission as much as we do. The five core values that our team members live by every day include: Leadership: Working together and supporting one another as a team to achieve extraordinary results. Empowerment: Developed by trust, training, support, and respect. Authentic: Genuine service, people and experiences. Distinction: Continuous pursuit of the highest standards-going above and beyond. +HUMM: Working together and supporting one another as a team to achieve extraordinary results PM1 Requirements Responsibilities of the Ideal Candidate: Attentively greeting while opening and closing vehicle doors to ensure a friendly customer experience providing exceptional hospitality to guests leaving their vehicle in your care. Personalize each guest experience with your authentic hospitality personality while exceeding their expectations. Ability to memorize guests names, faces and vehicles to create a relationship with guest and introduce to concierge or other Piccolo staff. Provide guest amenities knowledge while escorting guest to room with luggage/personal belongings. Organize, maintain and clean your work area to ensure a safe and secure guest experience. Actively report all issues to manager. Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities. Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures. Following safety procedures as your role is defined. Core Competencies: Maintain Approachability Possess a Customer Focus Listening skills Highly Organized Possess Integrity and Trust Qualifications: High School Diploma or GED Equivalent Must be familiar with Paso Robles wine region, entertainment venues and breweries. Ability to stand, walk, run and move around during entire shift Must possess basic math skills and have the ability to handle money. Must be flexible to work weekends and holidays. Maintain professional appearance. Speak and understand the English language. Must be familiar with the Paso Robles area, wine, entertainment venues, breweries and county events. Physical Requirements: The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 50 pounds frequently to assist guests. Ability to stand for extended periods of time. Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation. Ability to bend and twist, push and pull, stoop, and kneel. Ascend and descend a ladder. Salary Description Starts at $17/hour plus tips and 401K