Service Manager

  • Torchy's Tacos
  • Houston, Texas
  • Sep 09, 2022
Full time

Job Description

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here's what we need:

As a Torchy's Front of House Manager, you will be responsible elevating the guest experience at your restaurant and ensuring the FOH Team Members do the same. We are looking for a tenacious and out-going individual that can unite our family of Taco Junkies! This individual is results-oriented and is self-motivated, with a passion for developing others.

What you'll be doing:

  • Leads Front-of-House operations, ensuring guest satisfaction
  • Models best-in-class hospitality and coaches the team to deliver the same
  • Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
  • Addresses and alleviates all guest concerns; develops solutions to improve future service
  • Schedules FOH team members to meet business needs and coordinates Local Store Marketing
  • Assists Managing Partner and Kitchen Manager with operation of restaurant
  • Leads store opening/closing procedures
  • Drives compliance with safety, security and sanitation standards
  • Communicates expectations clearly and has consistent follow-ups with team members
  • Leads and creates initiatives to drive sales/profit and store performance
  • Drives a 'DAMN GOOD' bar experience and develops the bar as a destination


QUE-SO here's what you'll need:

  • 2+ years of previous restaurant management experience
  • High-level understanding of training and development concepts
  • Ability to lead and foster teamwork
  • Oral and written communication skills
  • Excellent with time management
  • Required state alcohol-server and Manager ServSafe Certification
  • Bilingual a plus
  • Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds
  • Must be able to stand for several hours and walk for long periods of time
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let's TACO 'bout why it pays to be a Torchy's Team Member:

  • Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
  • Access to all benefits including medical, dental, and vision plus 401(k)
  • Paid Time Off (PTO)
  • Period based Bonus eligibility
  • Damn Good food discount card for you AND your spouse
  • Our attire is casual and we'll throw in some of the swag
  • Incredible growth opportunities. This is more than just a job it's a Damn Good career!
  • Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
  • Torchy's Family Foundation supports our fellow Team Members in times of need and crisis
  • Bragging rights (Yeah, we're kind of a big deal!)