ASSISTANT GENERAL MANAGER - Shari's of Airport Way

  • Shari's
  • Portland, Oregon
  • Sep 07, 2022
Full time

Job Description

Assistant General Manager

REPORTS TO: General Manager

Position Summary: An Assistant General Manager contributes to the success of Coco's and Carrows by overseeing food production, guest service, team member performance, restaurant cleanliness and administrative duties of a Coco's and Carrows restaurant. The Assistant General Manager is closely involved in the development, performance monitoring and discipline of team members.

Essential Functions: To perform the job successfully, an individual must be able to perform each essential function satisfactorily. The duties and responsibilities listed below are those that must be met to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.

Salary Exempt: The Assistant General Manager is a salaried position

ESSENTIAL FUNCTIONS:

Guest Experience: Maintain maximum sales and guest satisfaction by overseeing the production of quality food and beverage served by a service-focused team. Assist the general manager with sales building activities and team member development.

Quality Food and Beverage:
  • Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed. Provide input on par levels.
  • Regularly expedite the pass bar to assist in training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts. Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
  • Assist in training and implementing and monitoring new menu items and limited time offerings.
  • Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed. Provide input on par levels.
  • Regularly expedite the pass bar to assist in training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts. Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
  • Assist in training and implementing and monitoring new menu items and limited time offerings.


Service:
  • Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
  • Work the floor and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
  • Follow up and resolve all guest complaints received on your shifts. Pass along compliments. Log guest comments in the Manager's log.
  • Assist in evaluating team member's skills and developing plans for ongoing training and development.
  • Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
  • Work the floor and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
  • Follow up and resolve all guest complaints received on your shifts. Pass along compliments. Log guest comments in the Manager's log.
  • Assist in evaluating team member's skills and developing plans for ongoing training and development.


Proper Staffing/Quality and Quantity:
  • Understand and adhere to Coco's and Carrows application process. Assist with interviewing and selecting team members.
  • Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts. Assist staff as needed to increase productivity. Be responsible for finding replacements for team member call ins that occur on your shift.
  • Assist in developing schedules for various positions; assist the restaurant in meeting its staffing guidelines.
  • Understand and adhere to Coco's and Carrows application process. Assist with interviewing and selecting team members.
  • Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts. Assist staff as needed to increase productivity. Be responsible for finding replacements for team member call ins that occur on your shift.
  • Assist in developing schedules for various positions; assist the restaurant in meeting its staffing guidelines.


Team Management and Development: Assist with developing and supervising talented people by providing training and motivation. Promote team member relations through consistent implementation of company personnel policies and procedures. Assist in evaluating and reviewing team members

Team Development:
  • Ensure that all team members receive full and complete training following Coco's and Carrows established training programs and conduct ongoing training on your shifts. Assist the General Manager in developing and training qualified trainers.
  • Assist the general Manager in evaluating team member performance. Write and present reviews for team members that you work with.
  • Motivate staff by providing daily praise and coaching feedback on team member performance on your shifts. Assist in maintaining company recognition and reward programs such as the 100 Club, anniversary, certification, guest feedback comments, company contests, company promotions and restaurant's recognition programs.
  • Ensure that all team members receive full and complete training following Coco's and Carrows established training programs and conduct ongoing training on your shifts. Assist the General Manager in developing and training qualified trainers.
  • Assist the general Manager in evaluating team member performance. Write and present reviews for team members that you work with.
  • Motivate staff by providing daily praise and coaching feedback on team member performance on your shifts. Assist in maintaining company recognition and reward programs such as the 100 Club, anniversary, certification, guest feedback comments, company contests, company promotions and restaurant's recognition programs.


Human Resources Management and Compliance:
  • Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift. Ensure that staff policies as stated in Coco's and Carrows handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the General Manager.
  • Assist with maintaining the restaurant's turnover rate at or below company average.
  • Assist with writing and presenting team member written warnings and disciplinary action.
  • Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift. Ensure that staff policies as stated in Coco's and Carrows handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the General Manager.
  • Assist with maintaining the restaurant's turnover rate at or below company average.
  • Assist with writing and presenting team member written warnings and disciplinary action.


Sanitation and Cleanliness: Assist in maintaining established restaurant system to ensure to ensure the safety of our product, our guests and our team members.
  • Assist in conducting safety orientations and food safety training for new team members and monitor team member safety practices each shift. Assist with maintaining the restaurant's safety program and safety committee.
  • Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
  • Communicate restaurant's equipment problems to the General Manager, assist with scheduling and following up on repairs.
  • Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for Coco's and Carrows food items. Assist with conducting restaurant Quality Assurance and Safety Inspections.
  • Assist in conducting safety orientations and food safety training for new team members and monitor team member safety practices each shift. Assist with maintaining the restaurant's safety program and safety committee.
  • Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
  • Communicate restaurant's equipment problems to the General Manager, assist with scheduling and following up on repairs.
  • Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for Coco's and Carrows food items. Assist with conducting restaurant Quality Assurance and Safety Inspections.


Financial Management: Assist with building sales through community involvement, implementing company marketing and maintaining high guest service scores. Assist with maintaining food..... click apply for full job details