• Pyramid Hotel Group
  • Burlington, Massachusetts
  • Sep 05, 2022
Full time Other

Job Description

At the Boston Marriott Burlington we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Boston Marriott Burlington can mean for you! BELLMAN - FULL TIME Responsible for luggage assistance for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience. Must be able to work flexible hours. Major Functions: Assists with luggage during check in and check out. Essential Functions: - Assists incoming and outgoing guests with baggage, boxes, equipment, etc. (able to move items weighing up to 50 pounds) - Explains services and facilities of hotel, hours of operation, location and location of banquet functions. Orients guests to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities. - Answers questions about local areas of interest, and assists incoming and outgoing guests with all transportation needs to corporations, local area attractions, airport, etc. - Delivers guest laundry/dry cleaning, as well as requested supplies and amenities. - Assists in maintaining cleanliness of parking lots, public restrooms, ash urns, and public areas as needed. Keeps bell closet and back of Front Desk area clean and organized. - Assists with AYS as needed, answering the phones using proper etiquette. - Notifies supervisor of any potential guest challenges or concerns. - Delivers packages received at the hotel to the appropriate departments and logs all incoming and outgoing packages. - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures. As a Marriott employee you are eligible for competitive perks and benefits, including a Marriott travel discount! You also have competitive pay and flexible scheduling based on your needs! Come join the best team in hospitality! Previous experience is preferred! All final candidates must successfully complete a drug screen and background check. EOE/AA Opening ID: 28 External Company URL: Street: 1 Burlington Mall Road