Hosted Voice Specialist

  • ALLO Communications
  • Greeley, Colorado
  • Aug 06, 2022
Full time

Job Description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.

The ALLO Hosted PBX Team is looking for a focused go-getter to join our caffeinated team of business-savvy phone system experts. Obsessive organization, a freakish attention to detail, and a stunning display of thick skin top our list of requirements. Our tight-knit group works best when we focus on the customer, commit ourselves to efficiency and accuracy, and throw in a heaping dose of humor. Knowledge and experience are essential so you must be comfortable speaking in acronyms.

Hint: if you don t know what PBX, SIP, or VoIP stands for, this probably isn t your gig. However, character is just as important to us. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If you like your coffee strong and have a solid sense of customer commitment, let s talk about GIG things together.

RESPONSIBILITIES:

The best part of this position is that there is no typical day.

You may be at your desk or you may never set foot in the office.

Punch that clock and get your day started with our team email, motivation always included.

If you happen to be in the office you will:

Be a reliable source of information and care with customers by phone and email.

Make outgoing contacts to arrange business visits and prepare for ALLO installations.

Show off your phone-savvy skills by organizing and programming equipment prior to installation.

Flex your skills for exceptional service internally too, the hosted PBX team manages our ALLO phone systems as well.

Mandatory break for team high-fives (windmills always encouraged) and caffeine replenishment.

If you re living that out of office life:

Be a friendly and diligent provider of information on-site during ALLO installation.

Maintain efficiency and be an asset to installation technicians as you help test phone systems.

If there s a problem, you re there to solve it by coordinating programming changes to fit customer needs and troubleshooting if necessary.

Phone systems are complex but you ll make it easy, providing our customers with on-site training, always prepared for loads of questions.

Collaborate with the business team and other departments to ensure we re providing the best possible experience.

Communicate any questions or concerns with your supervisor and finish your day with a quick check-in to ensure all of our customers have received the above-and-beyond care they deserve.

Colorado Residents: typical pay range for this role will be from $20 to $20 per hour depending on experience.

EDUCATION:

Associate s Degree or 2 years of relevant job experience.

Relevant job experience is described as:

- Job experience in similar industry

- Job experience with similar essential duties

EXPERIENCE:

Customer Service experience highly desired.

Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.

Ability to effectively address customer expectations and respond promptly to customer needs.

Demonstrate accuracy, thoroughness and attention to detail. Always looking for ways to improve and promote quality.

Experience with design and implementation Hosted PBX, VoIP or Key System products.

Proficiency documenting and communicating technical situations with internal and external teams.

SKILLS / KNOWLEDGE / ABILITIES:

Excellent Customer Service Skills

Strong analytical skills and ability to convey that information succinctly and clearly

Strong interpersonal, teamwork, conflict resolution and negotiation skills

Strong time management, organizational, and prioritization capabilities

Excellent oral and written communications skills internally and customer-facing with a focus on training

Well-versed in communicating at both the technician as well as customer level

Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships

Ability to remain approachable in a fast-paced environment

Ability to challenge the status quo with a focus on continuous improvement

Experienced in Microsoft Office

People are our passion. At ALLO, we don t treat you like a number. You re a human being.

Get ready to plug into the perks at ALLO:

Free ALLO Service: We ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
Retirement Plan: The fiber future isn t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention a generous ETO policy. Plus, if you ve got student loan debt, we ve got a repayment assistance program you ll want to get in on.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .