Room Attendant

  • Loews Hotels
  • Boston, MA, USA
  • Aug 06, 2022
Full time

Job Description

Housed in the stately limestone building that was once home to the city's police headquarters, Loews Boston Hotel offers an unforgettable blend of historic charm, sophistication and authentic New England style. Welcome to Boston's Badge of Hospitality.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
Cleans and sanitizes all assigned rooms and bathrooms
Follows the designated sequence of room assignments
Cleans guestroom windows to hotel standards
Replaces all amenities and linens according to hotel standards
Keeps cart and linen closets clean and orderly
Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
Notifies Supervisors of discrepancies such as vacant rooms, etc.
Turns in lost and found items as per hotel standards
Reports items of value left unsecured in hallways and guestrooms
Cleans assigned rooms within shift time requirements, passing all inspections
Removes Room Service trays from rooms and places in on floor by room entrance
Replaces burned out light bulbs according to hotel standards
Assists in preparation and deep cleaning of VIP rooms
Cleans spots on walls
Cleans spots on carpets
Completes special cleaning projects
Refills cleaning bottles with chemicals according to department guidelines
Applies excellent guest relations skills when interacting with guests
Interacts with guests in a friendly and professional manner
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
Satisfies guest requests for information and services
Demonstrates a friendly attitude to co-workers and all other hotel staff
Treats guests and other employees with courtesy and respect
Consistently maintains a positive attitude that ensures the best guest experience
Gives recognition to repeat guests
Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind
Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
Thorough knowledge of proper cleaning methods for various surfaces
Uses proper chemicals when cleaning as described by the department's procedures
Thorough knowledge of proper carpet and upholstery care policies and procedures
Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
Performs all duties in a timely and professional manner
Performs a visual inspection before leaving any areas
Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
Observes hotel telephone etiquette, message, and call handling procedures
Reads departmental log book and bulletin board on a daily basis
Observes guidelines for using and maintaining all pertinent equipment
Complies with all specific HOSTAR policies and procedures
Follows policies and procedures in preparing for and performing turndown service
Attends all department meetings as scheduled
Maintains assigned closets and employee areas in accordance with established policies and procedures
Demonstrates ability to provide coverage in related departments as directed
Special projects and duties as assigned


Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards


Service orientation
Able to work as part of a dynamic quality-driven team
Basic English language skills
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays