Hospitality Agent | Seasonal

  • Sonder
  • San Antonio, TX, USA
  • Aug 03, 2022
Full time Other

Job Description

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options - from rooms to suites and apartments - found in more than 30 cities spanning eight countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves elevating our guest experience and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

Note: This is a seasonal role expected to conclude in October 2022.


Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
Travel to multiple Sonder properties throughout the local market, as required


Guest-centric and positive mindset
Organized, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and willing to working evenings, weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Minimum 2 years experience working in hospitality, service, and/or customer experience
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirement. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.