Workplace Experience Concierge

  • CBRE
  • Bellevue, Washington
  • Aug 03, 2022
Full time

Job Description

Posted
22-Jul-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Bellevue - Washington - United States of America, Redmond - Washington - United States of America, Seattle - Washington - United States of America

Hi, we re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it s ever been.

Job Description

Key Job Duties and Responsibilities include, but are not limited to the following:

•Delivering the highest levels of guest care while consistently demonstrating a friendly and engaging attitude

•Effectively addressing and resolving internal and external guest questions or concerns

•Demonstrating flexibility in satisfying guest needs in a high volume, ever advancing environment

•Developing a familiarity with the building occupants whom you are assisting. Fostering an atmosphere of warmth and professionalism

•Consistently adhering to business practice guidelines and policies

•Taking direction from supervisor and/or site manager

•Developing and delivering timely projects assigned by Leadership

•Assisting Lobby Hosts in resolving guest issues and problem solving

•Knowledge of technology and deep understanding of Microsoft products and services

•Piloting new Microsoft technologies, software or hardware

•Familiarity with Microsoft campus and surrounding communities

•Providing information on local area dining and entertainment options; maintaining a current listing of conventions and special events

Required qualifications:

•Minimum 1 year concierge, hospitality or host experience required

•Minimum 1 year office/clerical experience required

•Bachelor s degree or equivalent work experience preferred

•Excellent attendance and timeliness record and ability to conform to Novitex s company standards

•Possess strong oral, written and listening skills with fluency in English; knowledge of additional languages is a plus

•Professional appearance and demeanor (professional but not formal)

•Must be highly proficient in Microsoft Outlook, Word, PowerPoint and Excel

•Ability to effectively work individually or within a team in a fast paced environment

•Continuously improves personal and professional skills, knowledge and abilities

•Physical requirements (with or without accommodations) include: ability to stand for 4-6 hours per day, move from building to building, embark/disembark a shuttle vehicle, walk up to 1 mile per day, occasionally lift 40 pounds; bend, reach, squat, and perform the necessary job functions

•Safety conscious

What We re looking for:

A successful Concierge helps create a lobby experience that reflects the client s brand through possession and demonstration of the following attributes:

Approachable (engaging, interactive, anticipatory, friendly, helpful)

Real (Polished and professional, but not formal; appropriately personal; sincere)

Empathetic (views lobby visitors as guests, guest-centric mindset; puts others at ease, grace under fire)

Passionate about people, the client and the power of technology

Determined (sees every interaction as an opportunity to surprise and delight, strives to make a positive impact on every lobby visitor experience, possesses strong ownership for the buildings and lobbies in which he or she works)

QUALIFICATIONS

HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.

Prior Customer Service experience required.

A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.

Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.

Utilizes a high level of attention to detail as well as strong interpersonal skills.

Has a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

Good organizational and strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.