Room Attendant

  • Grand Beach Hotel
  • Aug 03, 2022
Full time

Job Description

Grand Beach Hotel Bay Harbor is looking for Room Attendants to join our team. As a Room Attendant you will be responsible for cleaning hotel guestrooms according to Grand Service standards providing the highest level of quality and service for hotel guests.

DUTIES

Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
Cleans and sanitizes all assigned rooms and bathroom
Follows the designated sequence of room assignments
Cleans guestroom windows and balconies to hotel standard
Replaces all amenities and linens according to hotel standard
Keeps cart and linen closets clean and orderly
Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
Notifies Supervisors of discrepancies such as vacant rooms, etc
Turns in lost and found items as per department standard
Reports items of value left unsecured in hallways and guestrooms
Cleans assigned rooms within shift time requirements, passing all inspections
Replaces burned out light bulbs according to hotel standards
Assists in preparation and deep cleaning of VIP rooms
Cleans spots on walls
Cleans spots on carpets
Completes special cleaning projects
Restocks Room Attendant caddies
Applies excellent guest relations skills when interacting with guests
Interacts with guests in a friendly and professional manner
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
Satisfies guest requests for information and services
Demonstrates a friendly attitude to co-workers and all other hotel staff
Treats guests and other Team Members with courtesy and respect
Consistently maintains a positive attitude that ensures the best guest experience
Gives recognition to repeat guests
Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind
Handles all guest complaints according to Grand Service Standards, notifies Supervisor of actions taken
Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
Thorough knowledge of proper cleaning methods for various surfaces
Uses proper chemicals when cleaning as described by the department's procedures
Thorough knowledge of proper carpet and upholstery care policies and procedures
Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
Performs all duties in a timely and professional manner
Performs a visual inspection before leaving any areas
Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
Observes hotel telephone etiquette, message, and call handling procedures
Reads departmental log book and bulletin board on a daily basis
Observes guidelines for using and maintaining all pertinent equipment
Complies with all specific Grand Service Standards policies and procedures
Follows policies and procedures in preparing for and performing turndown service
Attends all department meetings as scheduled
Maintains assigned closets and Team Member areas in accordance with established policies and procedures
Demonstrates ability to provide coverage in related departments as directed
Special projects and duties as assigned

QUALIFICATIONS

Service orientation
Able to work as part of a dynamic quality-driven team
English language Required.
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards