DEALERS

  • Caesars Entertainment
  • Waterloo, Iowa
  • Jul 31, 2022
Full time Other

Job Description

NON-EXEMPT POSITION DESCRIPTION POSITION: Table Games Dealer GAMING LICENSE: IRGC Class C PROPERTY: Isle Casino Hotel Waterloo DEPARTMENT: Table Games REPORTS TO: Table Games Pit Manager CREATED BY: Chad Moine DATE: August 2015 APPROVED BY: Shannon Korsi, Senior Director of Casino Operations Bari Richter, Vice President/General Manager POSITION SUMMARY The team member in this position is responsible for providing superior service to both internal and external guests.
Team members are expected to deliver the best experience while building genuine relationships with our guests.
The dealer is also responsible for monitoring and controlling a table in the pit to assure the delivery of guest service according to Isle Casino Waterloo standards, while maintaining the integrity of the table games.
This position is responsible for learning and communicating the various policies and procedures required of the Table Games department staff. JOB DUTIES AND RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.
Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Get to know our guests and build genuine relationships with them. Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards. Use the "WE CARE" formula to deliver the best experience to our guests: Welcome - We treat strangers like friends and friends like family. Excited - We are enthusiastic and eager.
We perform at a level that exceeds guest expectations. Comfortable - We provide a safe, relaxing and inviting environment. Appreciated - We recognize the full value of our guests. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity. Entertained - We strive to deliver a valuable, enjoyable and delightful experience. Adhere to department service standards of being accurate, attentive and empathetic. Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions.
Work effectively and courteously with fellow team members. Assumes overall responsibility for the effective gaming service activities for a designated table. Maintains constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity. Controls and directs game in progress by dealing according to department procedures and maintaining game protection. Communicate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, Title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino. Assures high standards of guest service on assigned game. Utilizes and is receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job performance. Completes all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Ability to stand for long periods of time with intermittent breaks on a daily basis. Ability to move effectively and efficiently around the table area (walking the game) so as to be able to observe all areas of the table. Able to work varied hours which include nights, weekends, and holidays. Mental Demands: Ability to observe and give appropriate feedback on the actions of guests. Ability to perform addition, subtraction, multiplication, and division mentally, without the use of aided devices such as calculators and computers; this includes fractions and percentages. Able to verbally communicate effectively. Maintains mental concentration for significant/extended periods of time. Work Environment: Ability to work in a brightly lit, smoked filled casino environment with above average noise levels. Ability to complete tasks in an interruptive environment. MINIMUM QUALIFICATIONS Education: No m inimum requirement. Training/Experience: Must pass an audition. Job Knowledge: Sound technical understanding of games manuals, policies, and procedures. Demonstrate knowledge of games dealt. Completion of game training programs with resulting proficiency in games dealt. Other: Must possess exceptional oral and interpersonal communication skills. Must be able to obtain and maintain Valid Gaming license. Must be able to receive and maintain all required certification. Must complete all required company training. RECEIPT AND ACKNOWLEDGEMENT I acknowledge and understand that: Receipt of the job description does not imply nor create a promise of employment, nor an employment contract. The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitation which would prevent me from performing these functions with or without accommodation.
I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed at any time. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of the Isle Casino Hotel Waterloo. I have read and understand this job description. At Caesars Entertainment, Inc., our Team Members create the extraordinary.
We are the largest casino-entertainment company in the U.S.
and one of the world's most diversified casino-entertainment providers.
Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions.
Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names.
We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership.
The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values.
We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day.
Our mission, "Create the Extraordinary".
Our vision, "Create spectacular worlds.
That immerse, inspire and connect you.
We don't perform magic; we create it with excellence.
".
If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. The team member in this position is responsible for providing superior service to both internal and external guests.
Team members are expected to deliver the best experience while building genuine relationships with our guests.
The dealer is also responsible for monitoring and controlling a table in the pit to assure the delivery of guest service according to Isle Casino Waterloo standards, while maintaining the integrity of the table games.
This position is responsible for learning and communicating the various policies and procedures required of the Table Games department staff.