Manager - Pagliacci Pizza

  • University of Washington
  • Seattle, Washington
  • Jul 31, 2022
Full time

Job Description


Thank you for considering Housing & Food Services at the University of Washington, Seattle.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.

HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.

To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.

View additional information about HFS and this position here.


Manage Pagliacci franchise unit located on the University of Washington's Seattle Campus to ensure brand integrity and compliance.



Implements and maintains department and Pagliacci quality control standards and specifications.
Administers an organizational culture within the venue that reflects adherence to UW Dining department's Mission Statement.
Promotes and ensures a culture that focuses on the practice of excellent customer service.
Collaborates with General Manager to ensure that goals and objectives are implemented. Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office).
Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.
Identifies and utilizes multiple venues for soliciting customer feedback and responds to complaints, questions and special requests.
Monitors compliance with established marketing standards and promotions, and take corrective action when necessary.
Develops positive working relationships with unit managers and building coordinators.
Communicates Department goals and objectives to staff and insures that venue activities are in alignment with these goals and objectives.
Attends Pagliacci and HFS manager meetings and events and contributes in leadership discussions and presentations.

Operations and Customer Service:

Engages directly in the daily operations of the unit, ensuring proper food production for established service plans.
Maintains Pagliacci quality control standards and measurement.
Develops and maintains an ongoing cleaning schedule of displays, freezers and prep and storage areas to ensure a consistent level of sanitation and cleanliness to meet health department standards.
Identifies and corrects unsafe conditions, trains, monitors performance in environmental safety and customer service.
Orders routine maintenance.
Maintains security measures to prevent theft and vandalism.
Prepares and submits required reports of production and service records.
Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
Monitors operations for compliance with sanitation and other food safety standards and takes corrective action when necessary.
Utilize Humanity's training section to ensure all trainings are tracked and within compliance for HFS and Pagliacci.

Fiscal Management:

Collaborates with General Manager in developing financial targets for annual budget.
Report out probable causes for budget variances or discrepancies and makes adjustments.
Comply with business plans established during the budget development process.
Uses fiscal management systems and tools including the CBORD FSS, Questica, Great Plains, and Workday.
Uses CBORD for purchasing, inventory, transfers and service menus.
Maintains proper controls over resources, including cash, inventory and labor, including separation between purchasing, receiving and counting inventory.
Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.
Use our scheduling program, Humanity, to ensure all scheduled labor hours fall within budget.


Interviews and hires and trains classified and student staff.
Ensure that staff have completed all appropriate levels of Pagliacci training and certification within established timeline.
Provides training to new employees to orient them to the unit, UW Dining, HFS and the UW.
Prepares staffing schedules to meet operational needs.
Monitors staff attendance and addresses unplanned absences, tardiness and leave without pay.
Uses Workday on daily basis to review in and out punches and leave requests.
Engages directly in the operation to observe work and provide constructive feedback.
Conducts in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
Completes annual performance evaluations for direct reports.
Provides staff with tools and training to maintain Department and Pagliacci customer service standards.
Provides staff with on-the-job development.
Consults appropriately with Unit Manager and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.


Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals.


This position must manage a highly-prescribed franchise while balancing the business needs of HFS. Pagliacci locations are part of retail and residential dining units and share storage and preparation space. This requires cooperation and camaraderie with peers. As an HFS employees, Pagliacci shares space with other staff members.


While the position is not expected to work all hours of operation, the schedule must incorporate flexibility to ensure a presence on a variety of shifts from early morning to late evening and weekends. In addition to Pagliacci, the position is expected to work special HFS and University events that may fall outside the regular work schedule.


Pagliacci General Manager


Bachelor's degree in hospitality, business administration or related field.
Minimum of two years of management experience in the food service industry.
Excellent interpersonal, organizational, analytical, communication and problem-solving skills.
Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


Experience in college or university food services.


A satisfactory outcome from employment reference check.
Washington State Food Card within two weeks of hire and maintenance of thereafter.
ServSafe certification within three months of hire and maintenance of thereafter.
Certification by Pagliacci as a Core Crew Member within a year of hire and maintenance of thereafter.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.