Core Agent (Reservations)- $500 Bonus Available!

  • Four Seasons Hotels Inc
  • Chicago, Illinois
  • Jul 31, 2022
Full time Other

Job Description

Join Our Team

We invite you to apply to join our team at the Four Seasons Hotel Chicago team a Core Agent in our Rooms Division!

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago has received the Forbes Travel Guide Five-Star award for 23 consecutive years and is honored to be ranked as one of TripAdvisor's Top 25 Luxury Hotels in the United States. We offer 347 elegant guest rooms and suites: and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Chicago's first restaurant in partnership with James Beard award-winning Chef Jonathon Sawyer, Adorn, features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

The Core Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

The Core Agent is responsible for for booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests.
Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio.
Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of the operator.
The Core Agent is an authority on all restaurant food menus, alternative cuisine and all beverage lists.
The Core Agent oversees the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
The Core Agent will always offer professional and friendly service while multitasking, problem solving, and ensuring all of the guest's needs are met.
The Core Agent will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
The Core Agent will maintain excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude
Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guest's complaint can be addressed as soon as possible.
Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio and in person to ensure all specific requests and demands are met quickly and accurately.
Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person.
Work closely with the Concierge staff to coordinate guest requests and activities.
Ability to work entire shifts supporting other departments including Front Desk, Guest Services, and Concierge.
Handle hotel emergency procedures and situations with maturity and professionalism.
Perform tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor or Rooms Division Manager.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Preferred Qualifications and Skills

Exceptional communication skills and command of English language
Additional language preferred but not required
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office managing a high call volume
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System and ability to operate other various electronic systems.
Service Passion for Luxury Hospitality
Requires attention to detail and problem solving skills

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed "employer of choice."

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Benefits of Working at Four Seasons

Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round.
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

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Learn More About Who We Are: We Are Four Seasons

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Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -