Room Attendant

  • UnitedService Companies
  • Chicago, Illinois
  • Jul 31, 2022
Full time

Job Description


Clean guest rooms as assigned ensuring hotel standards are met at all times. Responsible for reporting any maintenance deficiencies and handing of guest requests. Ensure confidentiality and security of all guest rooms.

Key Responsibilities

  • Follow all training procedures set forth by OSHA requirements.
  • Clean assigned rooms by priority.
  • Transport cart with cleaning supplies, amenities, and linen to assigned guest room, securing in the assigned spot.
  • Empty trash containers.
  • Remove all dirty linen and replace with clean part to designated layout.
  • Remove soil, dirty, soap build-up, and hair from bathroom area.
  • Make up bed with clean linen to hotel standards.
  • Replace laundry bags, clean closets and doors, removing dust and debris. Ensure correct number of hangers and extra blanket and pillow and other amenities.
  • Dust and polish all furniture, pictures, frames, mirrors, light bulbs, lamps, switches, TV, and remote.
  • Re-align all furniture to floor plan.
  • Open all drawers, dust, in check out rooms.
  • Check under bed, chairs, sofa for debris and remove if present.
  • Inspect condition of all furniture, report any damage.
  • Remove dust, spots, smears from all doors, drapes, windows, ledges, frames, baseboards, A/C unit, corners, and telephones.
  • Inspect condition of all in-room collateral, replace as needed according to hotel standards.
  • Vacuum throughout entire room, spray with deodorizer.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.
  • Ensure security of any guest keys, turn over any lost and found items to supervisor.
  • Clean and replenish coffee maker set.
  • Handle all guest complaints.
  • Report and damages or maintenance problems to supervisor.
  • Knowledgeable of hotel fire and emergency procedures.
  • Other essential room cleaning duties as operations change in the future.
  • Availability to work weekends and Holidays for AM or PM shifts.
  • Other duties as may be assigned

Role Skills and Requirements

  • Should be able to perform in a manner displaying excellent attitude, enthusiasm and guest service.
  • Must be detail-oriented and have ability to multi-task.
  • Ability to prioritize and organize work and work independently.
  • Ability to understand verbal instructions and maintain good working relations with all employees,
  • vendors, contractors, and public entities.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Must be able to perform repetitive motion for extensive amount of time.
  • Capable of lifting, bending, stooping, pushing & pulling heavy loads.
  • Must be able to lift and/or carry thirty (30) to fifty (50) pounds.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

Reporting Manager

  • Supervisor, General Manager

United Service Companies, Inc. and its various affiliated companies (collectively "USC") is committed to providing equal opportunity to all qualified employees and applicants. USC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, covered military service status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other characteristic protected under applicable federal, state or local law. USC further strictly prohibits retaliation against any person for reporting discrimination or harassment, or for participating in a discrimination or harassment investigation. Our policies apply to all aspects of the employment relationship, including without limitation recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.