Part Time - Room Attendant - Dual Branded Property = EVEN Hotel & Staybridge Suites Seattle Downtown - Salt Lake Union, WA.

  • InterContinental Hotels Group
  • Seattle, Washington
  • Jul 31, 2022
Full time

Job Description

At InterContinental Hotels & Resorts , we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

This is an IHG dual branded location at the heart of the Emerald City of Seattle. Featuring our EVEN counting with 123 rooms of "wellness" concept, and Staybridge Suites with 112 room extended stay style.

At EVEN Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.

Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN Hotels team, you'll bring your passion for wellness, encouraging others and building connections with every interaction.

To inspire our Guests to stay on Track while on the road, we will:

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.

Be Encouraging by recognizing our guest's achievements and offering positive words of encouragement and suggestions.

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.

At Staybridge Suites we want our guests to feel like part of the family which means we need you to:

Be down-to-earth by being straightforward and natural

Be thoughtful by being perceptive, caring and accommodating

Be sociable by being upbeat, involved, and friendly

Be reliable by being professional, a team player and resourceful

The Rest Easy Attendant brings the EVEN Hotel's brand component of "rest easy" to life, ensuring guests satisfaction by making sure that the guest rooms, which include an in-room training zone with fitness accessories, are cleaned in a timely and thorough manner. The Rest Easy Attendant leaves "clean messaging" in our guest rooms - a cleaning checklist and cleaning cue cards, which are placed in high cleanliness sensitive areas after each cleaning. This important role may also assist in laundry services and guest requested deliveries.

Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning/sanitizing room refrigerator, bathrooms and in-room training zone and fitness accessories removing trash, cups, recycling, etc.

Assist in laundry services as required by property.

Notifies supervisor promptly when service is completed so rooms may be sold or occupied.

Reports any room unable to be serviced to supervisor according to established procedures.

Monitors and controls supplies and amenities and minimize waste within all areas of housekeeping.

Reports, turns in, and/or logs all lost and found items according to established procedures.

Promote teamwork and quality service through daily communication and coordination with other departments.

Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.

Communicates and collaborates with other departments to provide and receive insight about guest needs, requests, and complaints.

Responds promptly and efficiently to guests' requests.

Responds to guest complaints and ensures corrective action is taken promptly to achieve complete guest satisfaction.

Shares own wellness journey with colleagues and guests.

Remains current on brand, wellness, nutrition, and industry information required to deliver the EVEN Hotels programs and services.

Maintains Green Engage initiatives in assigned work area such as newspaper and other items for recycling.

Reports to supervisor needed repairs or unsafe conditions promptly.

Basic reading, writing, and math skills

Housekeeping experience

Ability to speak English

Flexible work schedule

Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities a plus

Communication skills are utilized a significant amount of time when interacting with guests and colleagues

Reading and writing abilities are utilized often when reading assignments and completing checklists

May be required to work nights, weekends, and/or holidays

Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.