This position at Magnolia Houston Hotel, shall strive to provide exceptional service to both internal and external guests at all times. S/he is responsible for maintaining the cleanliness of guest rooms, corridors, housekeeping storage and linen closets and other assigned areas. Additionally, s/he shall respond in a timely manner to meet the needs of housekeeping, management, front desk, dispatch and guest service calls.
- Be knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries.
- Monitor and maintain effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities.
- Must be detail oriented, organized and flexible and ensure completion of all general cleaning duties as assigned; check in with supervisor for additional assignments throughout the shift.
- Provides accurate key control and effective security for all keys, buildings and vehicles.
- Maintain complete knowledge of proper maintenance and use of equipment.
- Monitor and maintain safety, cleanliness, sanitation and organization of guest rooms, corridors, housekeeping storage closets and public areas as assigned.
- Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards.
- Follow proper procedures to report any damages or maintenance problems.
- Handle lost and found items according to department and company procedures.
- Report to work on time and according to posted schedule.
- High school diploma or general education degree (GED or at least six months related experience and/or training; or equivalent combination of education and experience).
- Previous hospitality experience in a Four Diamond quality organization preferred.
- Must be able to understand, speak, read, and write in the basic English language.
- Must be available to work, varied shifts and flexible schedules.
- Must be 18 years old or older.
