Food and Beverage Supervisor

  • Sonesta International Hotels
  • Cambridge, Massachusetts
  • Jul 30, 2022
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

  • Principle duties and responsibilities (Essential Functions) include:

    • Key Job Functions
      • Responsible for assigned shift, assisting in overall management.
      • Order daily supplies.
      • Follow up on established training steps.
      • Handle guest comments and complaints.
      • Stay on the floor during peak hours.
      • Observe, teach, and correct staff's service.
      • Examine food preparation.
      • Examine beverage presentation.
      • Maintain condition of F&B Outlets.
      • Administrative responsibilities.
        • Scheduling
        • Forecast
        • Inventories
      • Participate in interviewing new employees.
      • Prepare maintenance requests and follow-up.
      • Monitor cost control including but not limited to labor and payroll.
      • Check bar controls shot glass use, red lining, and bottles totally empty.
      • Must be familiar with and adhere to all liquor liability laws:
      • Must know emergency procedures (including CPR) and work to prevent accidents.
      • Hotel Specific Essential Functions:
        • Ability to work as a server, bartender, host, IRD server to cover shifts as needed.
        • Ability to lead by example. Prepare and conduct disciplinary situations with employees
        • Ability to communicate clearly with all departments, being proactive to resolve issues.
        • Ability to solve guest problems, recover the guest and create an amazing experience.
        • Ability to open and close all outlets, including the closing of the employees banks.
    • Perform other duties and projects as requested by management
    • Deliver Passionate & Engaging Service to our Guests
      • You will consistently deliver our GUEST model:
        • Greet or welcome everyone, warmly with a smile
        • Use eye and ear contact and the guest s name
        • Establish/anticipate needs
        • Solve and own all requests/complaints
        • Thank everyone
      • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectation.
      • A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide applicable examples to support his/her competency
      • Track record of delivering exceptional guest and client experience.
      • Demonstrable expertise in analysis and action-taking.
      • Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests.
      • Excellent organization skills.
      • Appropriate professional appearance and demeanor.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.