Food & Beverage Service Attendant

  • Sonesta International Hotels
  • Laguna Hills, California
  • Jul 30, 2022
Full time

Job Description

Essential Job Functions include:

  • Key Job Functions
    • Prepare specialty beverages according to Starbucks and Sonesta standards
    • Prepare a la carte food according to Sonesta standards
    • Operate POS cash register according to Sonesta standards
    • Deliver orders to tables according to Sonesta standards
    • Maintain overall cleanliness and sanitation of work area and seating area
    • Provide excellent service to our clientele
    • Participate in departmental meetings
    • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

  • Deliver Passionate & Engaging Service to our Guests
    • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
    • You will consistently deliver our GUEST model:
      • Greet or welcome everyone, warmly with a smile
      • Use eye and ear contact and guest s name
      • Establish/anticipate needs
      • Solve and own all requests/complaints
      • Thank everyone
  • Build solid relationship with your Colleagues
    • Treat colleagues with respect and dignity
    • Commit
    • Be Authentic and Real
    • Communicate Openly, Honesty and Clearly
  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

  • High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to multi-task and work in a fast-paced environment
  • Willingness to be flexible and work both the front of house and the cafĂ© kitchen
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Track record of delivering exceptional guest or client experience
  • The person in this role must possess a good written and verbal command of the English language, fluency in a second language preferred
  • Appropriate professional appearance and demeanor
  • Previous front facing guest service experience required
  • Experience in coffee shop environments strongly desired
  • Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Must read, write and speak the English language fluently

Company Overview

Sonesta

Welcome to Sonesta. These three simple words could open a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.


We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests expectations. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we re a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us - we can t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.