Patient Experience Representative (e/o wkend/holiday 7am-3:30pm)

  • Children's Hospital Boston
  • Boston, Massachusetts
  • Jul 30, 2022
Full time Other

Job Description

Job Posting Description

This role requires working every other weekend/holiday 7:00 a.m. - 3:30 p.m.

The Patient Experience Representative will be responsible for:

Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supports the patient encounter

Check In/Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinates flow with clinicians/supervisor
Reconciling payments and prepares deposits, provides record of transactions in Hospital Systems
Facilitating and directing communication with Financial Counseling

Maintaining personal calendars for physician/supervisor(s)
Scheduling meetings programs and events
Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services
Provides routine clerical support as needed

Process Improvement:
Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures

To qualify, you must have:

A high school level of educational development. Bachelor's degree, preferred
Previous customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
The desire to join our energetic, hard-working team of support staff
A commitment to quality customer service
Strong organizational and communication skills and be able to multi-task in a high volume practice

Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.