Cafe Manager

Reporting to the General Manager, the Café Manager is responsible for ensuring the ongoing success of the café and its operation.

Roles and Responsibilities

• Adhere to the daily responsibilities of the barista position and Shift Lead
• Provide exceptional and prompt Customer Service.
• Craft Beverages according to our quality standards and ensure standards stay in place.
• Must comply and ensure compliance of Food and Safety requirements
  • Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.
  • Maintain store standards to comply with policies, directives, and local Health Department codes
• Ensuring daily use of the Cafe Communication Binder.
• Maintain Visual Merchandising guidelines for all Café related merchandise.
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
• Based upon inventory findings, complete the café supply order to maintain adequate stock levels.
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Maintain Cafe Conditions according to company standards at all times of the day.
• Reviews operational reports and records to monitor stores sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
• Create the café weekly schedule and submit to the GM 2 weeks in advance
• Interviewing and selecting café personnel in accordance with the GM
• On-board planning and execution of all training of baristas to the company standard
• Community engagement to drive sales and events.
• Manage all café personnel to adhere to all BAM standards and café initiatives to include coaching to improve performance.
  • All corrective actions should be coordinated with the GM.
• Responsible for executing orders and inventories and receiving
• Delegating/performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.

Qualifications and Education Requirements

• Must be able to work a flexible schedule, up to 40 hours per week
• High school diploma or equivalent
• Previous Café experience preferred
• Basic Excel knowledge

Preferred Skills

• Strong verbal and written communication skills in a supervisory role.
• Ability to multi-task.
• Ability to learn and operate multiple café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
• Demonstrated customer service skills.
• Cash handling skills.

Physical and Environmental Requirements

• Must be able to sit at a computer or desk for extended periods of time.
• Must be able to stand for extended periods of time.

• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.

• Must be able to lift objects up to 25 lbs. with or without assistance.

• Must be able to communicate using speech, sight, and sound with or without assistive device.

• Must be able to stand, walk, stoop or crouch while performing daily activities of the job.