Patient Experience Representative (e/o weekend/holiday 11pm-7:30am)

  • Children's Hospital Boston
  • Boston, Massachusetts
  • Jul 25, 2022
Full time Other

Job Description

Job Posting Description

Schedule: Every other weekend/holiday (11PM-7:30AM)

Inpatient Cardiology Unit - The Patient Experience Representative will be responsible for:

Providing support to the administrative operations of a clinical service and working to ensure the best possible patient experience by effectively coordinating services to patients and families.

Providing administrative support for a fast paced inpatient cardiac unit and its providers. Performing various administrative functions requiring in-depth knowledge of programs and services.

Receiving and/or registering patients, visitors and staff for admissions.

Collecting, verifying, and recording required information.

Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.

Answering, screening and routing telephone calls.

Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.

To qualify, you must have:

High school level education.
0 - 12 months of previous work experience.
The ability to interpret data and take appropriate action.
Excellent verbal & written communication and interpersonal skills.
Healthcare experience preferred.