• Hershey Entertainment & Resorts Company
  • Hershey, Pennsylvania
  • Jul 22, 2022
Full time

Job Description

The Management Training Program (MTP) is a eighteen (18) month hands-on training program for recent college graduates who aspire to move into entry level management positions within the hospitality industry. Through a combination of working with front line employees, shadowing managers, and performing entry-level leadership roles, MTP participants will gain appreciation for multifaceted operations involved in the overall management of resort properties. Opportunities for a permanent position will be based on availability and performance of the MTP participant.

MTP participants are eligible for relocation assistance in the amount of $5,000, payable upon hire and on your first paycheck in accordance with normal payroll practices and less all applicable withholdings and deductions.
Experience may be provided in one or several of the following areas based on operational need and the MTP participant's experience and interest:

  • Front Office
  • Rooms
  • Recreation
  • Food & Beverage Operations (Front Of House, Back Of House & Banquets)

Job Functions:

  • Observe front line employees in assigned areas to gain knowledge of day-to-day operations.
  • Completing all assigned tasks and assisting with day-to-day operations.
  • Interview, hire, train, schedule, and motivate staff. Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs.
  • Act as liaison to upper management; observe and report on all issues or concerns that arise day to day. Provide feedback to management so they can implement solutions.
  • Maintain guest service and hospitality standards through interaction with guests and monitoring employees. Ensure proper execution of all service standards set by management.
  • Monitor and enforce health, safety, and sanitation standards
  • Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested. Observe management in order to learn and cross train.
  • Participate in meetings, training, and other learning opportunities.

Job Requirements:

Basic Qualifications:

  • Must have a valid driver's license
  • Graduate with a bachelor's degree from an accredited college with an emphasis in Hospitality
  • Ability to temporarily relocate to central Pennsylvania during term of MTP

Additional Qualifications:

  • Ability to obtain the following clearances prior to rotation as a Recreation Coordinator: a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).
  • Ability to obtain Ellis & Associates lifeguard certification prior to a rotation as a Recreation Coordinator
  • Ability to effectively communicate in the English language, oral and written
  • Familiarity with Microsoft Office Suite
  • Ability to multitask in fast paced environment
  • Ability to present professional image
  • Proven employee/guest relations and problem solving skills
  • Ability to meet deadlines through effective time management and organizational skills
  • Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)
  • Post-employment ServSafe and Responsible Alcohol Management Program (RAMP) training certification.

Eligibility Requirements:

  • Please note this role is being handled by American Hospitality Talent Acquisition (AHTA). If you want to formally apply to the Management Trainee program at the Hotel/Lodge, you must email your resume to Adyson Cook ( to confirm your interest in this opportunity. (Current employees of HE&R who would like to express interest in this position are asked to follow the same process.)

Working Conditions:

  • Ability to work in cold and hot temperatures, inside and outside
  • Physical requirements include:

Constant walking, standing (>67%)

Frequent bending, stooping, reaching, lifting up to 50 lbs, pushing up to 75 lbs (34-66%)

Occasional sitting, climbing stairs (

  • Good sense of vision required with ability to perform detailed work at close distances
  • Exposure to a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current, exposure to high heat or chemicals
  • Exposure to atmospheric conditions including fumes, odors, dust, mists, gases and poor ventilation
  • Exposure to noise sufficient to cause workers to shout in order to be heard above ambient noise levels
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays based on operational need.