Job Description
Promptly answer incoming reservations calls, taking, recording, and canceling of reservations of Individual, Group and Casino guests; Consistently provide prompt, courteous service to the guest in an efficient and professional manner at all times; Possess a warm, friendly, smiling voice with all callers to ensure guest pleasure and satisfaction; Maintain a pleasant and professional attitude when taking reservations; Maintain constant awareness of services, promotions and events knowledge offered by Pala Casino Resort & Spa; Reporting directly to Room Reservation & PBX Manager and Room Reservations Supervisor.
Requirements
Room reservation experience six months minimum - 1 year preferred
Should have excellent telephone presentation, proper phone etiquette, people skills, sales skills, and ability to upsell a plus
Should have experience in LMS or AS400 Reservation software
Should have the ability to accurately type approximately 40-50 WPM
Should have
Must read, write, speak and understand English, Bi-lingual a plus
Should have general office skills
Should have computer and working knowledge of the Internet
Benefits
When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:
Promotional Opportunities
Training and Development Opportunities
Group Medical, Dental, and Vision Plans
Employer Paid Life and Disability Insurance
Voluntary Life and Disability Plans
Flex Plans for Medical and Child Care
401 (k) Retirement Savings Plan
Flexible leave programs
Paid time off for Bereavement and Jury Duty
Employee Assistance Program (EAP)
Direct Deposit
17 days of Paid Time Off in the first year of employment
Paid Holidays
Free Meals
Free Parking
Eligibility for the various benefits offered above may differ based on job classification and length of service.
