Reservation Agent

  • Pala Casino Spa Resort
  • Pala, California
  • Jun 23, 2022
Full time Other

Job Description

Promptly answer incoming reservations calls, taking, recording, and canceling of reservations of Individual, Group and Casino guests; Consistently provide prompt, courteous service to the guest in an efficient and professional manner at all times; Possess a warm, friendly, smiling voice with all callers to ensure guest pleasure and satisfaction; Maintain a pleasant and professional attitude when taking reservations; Maintain constant awareness of services, promotions and events knowledge offered by Pala Casino Resort & Spa; Reporting directly to Room Reservation & PBX Manager and Room Reservations Supervisor.


Room reservation experience six months minimum - 1 year preferred

Should have excellent telephone presentation, proper phone etiquette, people skills, sales skills, and ability to upsell a plus

Should have experience in LMS or AS400 Reservation software

Should have the ability to accurately type approximately 40-50 WPM

Should have

Must read, write, speak and understand English, Bi-lingual a plus

Should have general office skills

Should have computer and working knowledge of the Internet


When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:

Promotional Opportunities

Training and Development Opportunities

Group Medical, Dental, and Vision Plans

Employer Paid Life and Disability Insurance

Voluntary Life and Disability Plans

Flex Plans for Medical and Child Care

401 (k) Retirement Savings Plan

Flexible leave programs

Paid time off for Bereavement and Jury Duty

Employee Assistance Program (EAP)

Direct Deposit

17 days of Paid Time Off in the first year of employment

Paid Holidays

Free Meals

Free Parking

Eligibility for the various benefits offered above may differ based on job classification and length of service.